Project Coordinator - Customer Experience Internship

Job Summary:

This 6-month, full-time internship within the Customer Experience team offers an exciting opportunity to support the planning and delivery of gategroup’s presence at the World Travel Catering & Onboard Services Expo (WTCE) , a key global industry event.

You will gain hands-on experience supporting the end-to-end coordination of a major customer engagement event, working closely with cross-functional and international teams across gategroup. The role provides a dynamic learning environment with exposure to event planning, stakeholder coordination and execution, while contributing directly to the successful delivery of gategroup’s presence at WTCE.

Main duties and responsibilities:

• Provide administrative, organisational and operational support to the Customer Experience team in the planning and delivery of WTCE.
• Collaborate with the Hospitality & Culinary, Brand & Marketing, and People & Communications teams to support the development of WTCE manuals, guidelines and event materials.
• Support the Customer Experience project team by preparing event schedules and timelines, developing presentation materials, coordinating activities and organising project meetings.
• Support key event workstreams, including participant coordination, staffing, meeting schedules and other event logistics.
• Assist with the organisation and coordination of pre-event briefings, seminars and training sessions for global commercial teams and other WTCE participants.
• Provide administrative and coordination support for booth preparation, construction and on-site event operations.
• Support the coordination of media, corporate and internal events taking place during WTCE in collaboration with relevant teams.
• Work closely with key stakeholders to coordinate customer meetings and visits throughout WTCE, including scheduling and associated logistical arrangements.
• Provide on-site support during WTCE to help ensure the smooth execution of planned activities and respond to operational requirements as they arise.

Core competencies and requirements:

Education:

• Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field.

Technical / Language skills:

• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of Adobe Suite (Proficient in Photoshop, Illustrator, InDesign) is a plus.
• Fluency in English is required; additional languages are an asset.

Core Competencies Required:

• Strong organisational skills with basic project management knowledge.
• Interest in planning and executing events.
• Strong attention to detail with a results-driven mindset and passion for delivering outstanding customer experiences.
• Comfortable working under pressure with a proactive attitude.
• Creative problem-solving skills and the ability to overcome challenges.
• Strong collaboration and communication skills; a team player.

If you want to be part of a team that helps make travel and culinary memories, join us!