Project Coordinator : Customer Service, Drafting & Estimating

About Soelberg

At Soelberg, we believe every surface is an opportunity to shape sound, influence emotion, invite touch, and create a moment someone remembers. We design and manufacture architectural wall and ceiling systems including acoustic panels, dimensions wall panels, ceiling baffles, dividers and custom solutions that turn functional surfaces into defining features of a space.

We started in 1996 on a simple belief: quality should never be compromised. As a family owned and operated manufacturer, we've never built our story around being the biggest name in the industry. We built it around being a company people trust -- one project, one relationship, and one carefully made product at a time. Every project that comes through our shop carries someone's vision, reputation, and investment, and we take that personally.

Our focus is texture. From decorative surfaces to high-performance acoustic solutions, our products show up in workplaces, schools, healthcare facilities, hospitality, and civic spaces across the country. We partner directly with architects, designers, contractors and installers to turn ambitious ideas into buildable, high-performing spaces, which means our team spends real time asking questions, exploring options, and solving problems.

You'll find a fast paced, hard working, casual environment here, with real room to learn and grow. We're a small enough team that your work is visible -- the kind of job where you can point to a finished space and say "I helped build that". We're growing quickly, and we're looking for skilled and experienced people who want to do work that's meaningful.

Overview

We are seeking a dynamic and detail-oriented Project Coordinator specializing in Customer Service, Drafting, and Estimating to join our innovative team. This role offers an exciting opportunity to lead project workflows, coordinate client interactions, and develop precise construction documentation. This role sits at the center of a project's life - from the first customer conversation through technical drawing, pricing, and coordination into production. You'll work directly with architects, designers, engineers, general contractors, sub-contractors, and sales representatives, and you'll partner daily with other members of the customer service and production teams. If you like owning something from start to finish - the relationship, the drawing, the number, and the timeline - this role is built around that. The ideal candidate will thrive in a fast-paced environment, leveraging their technical expertise and excellent communication skills to ensure seamless project execution from inception to completion. Join us to contribute to impactful projects while advancing your career in a collaborative and growth-focused setting.

Responsibilites

• Serve as the primary point of contact for an assigned set of projects, from initial quote through production hand-off, coordinating directly with customers designers, and internal teams, ensuring exceptional customer service throughout the project lifecycle
• Collaborate with design and engineering teams to develop detailed schematics, construction details, and technical drawings using Rhino (Rhinoceros 3D) drafting software for conceptual design and visualization purposes.
• Prepare accurate project quotes by analyzing drawings, specifications, and material requirements for both standard and custom products.
• Read architectural plans and produce technical, production-ready drawings for bid and installation purposes.
• Track project timelines and milestones, flag risks early, and keep customers and internal teams informed of status.
• Coordinate project schedules, track progress, manage revisions, and communicate updates effectively across teams and stakeholders
• Answer phone calls and emails from sales team members, designers, and contractors, and manage day-to-day account communication.
• Process orders and order confirmations, and coordinate the details and handoffs needed for a successful customer experience.
• Meet with customers virtually to review product options, answer installation questions, and solve problems calmly under pressure.
• Understand product production, creative uses, and material limitations well engouh to advise customers accurately.
• Support and contribute to improved customer experience and project workflow processes.

Qualifications

The ideal candidate has a background in some combination of customer service, project management, architecture or construction and is comfortable owning multiple concurrent projects without losing track of the details.

• Proven experience with CAD software such as AutoCAD, Revit, or similar CAD software preferred.
• Comfortable managing multiple concurrent projects and shifting priorities without losing detail.
• Thorough and detail-oriented, with an emphasis on accuracy in both drawings and pricing.
• Strong written and verbal communication skills - phone, email and in person.
• Ability to calmly handle high-pressure situations and demanding timelines.
• Confident, self-directed and comfortable solving problems independently.
• Understanding of architectural and construction contract documents.
• Familiarity with Monday.com or similar project management software -- training provided.
• Punctual, reliable, and able to work on-site in Orem, UT.

Pay & Benefits

This is an hourly position with a five-day work week (Monday-Friday). Soelberg offers competetitive pay and benefits. Individual pay is based on skills, experience, and other relevant factors.

Join us as a Project Coordinator to play a vital role in delivering innovative solutions that shape the built environment. Your expertise will help drive projects forward with precision and enthusiasm while supporting our commitment to excellence in customer service and technical craftsmanship.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance

Application Question(s):

• Do you have experience using drafting software such as AutoCAD, Rhino, Revit or similar software?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Required)

Location:

• Orem, UT 84058 (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Orem, UT 84058 (Required)

Work Location: In person