Project Coordinator Customer Support

Nederveld is seeking a Customer Support Project Coordinator who enjoys helping people, communicating clearly, and following through. This role supports clients and team members in the Forensic Services Department by gathering accurate information, explaining next steps, and connecting customers with the appropriate team members.

Essential Functions of the role:

• Answering initial project calls with professionalism and care, listening to customer needs, and gathering accurate information.
• Explain next steps and respond to questions about existing assignments, involving the appropriate team member when needed.
• Communicate with customers and internal teams by phone and email, tailoring responses to each situation.
• Follow up on customer requests and outstanding information to help assignments move forward.
• Maintain accurate assignment records, internal documents, and resources.
• Review deliverables for grammar, punctuation, spelling, and formatting according to company guidelines.
• Work independently and as a member of a team to assist engineers with project communications and administrative tasks.
• Complete daily office tasks and collaborate with team members to support customer needs.

Essential Skills for Performing the Job:

• Customer-focused approach, strong interpersonal skills, and adaptability to different personalities and needs.
• Strong verbal and written communication skills, including active listening and accurate grammar, spelling, and punctuation.
• Attention to detail and a high degree of accuracy.
• Strong organizational and problem-solving skills, with the ability to prioritize competing requests.
• Proficiency with Microsoft 365 and experience using business systems to maintain customer and project records.

Education and Experience

• High School Diploma, Home School Diploma, or GED equivalent required.
• Bachelor’s Degree is preferred
• 3–4 years of professional office experience, including customer service responsibilities.
• Demonstrated success working in a deadline-driven environment.

Other Requirements

• S/he must be able to pass a criminal background check as required for the position.

Position Type and Expected Hours

This is a full-time, in-office position requiring availability during standard working hours of 8:00 a.m. to 5:00 p.m. Some flexibility in hours is permitted.

Compensation and Benefits

• Pay: $24.00/hour - $27.00/hour. Pay is commensurate with experience, education, skills, and abilities.
• Medical, dental, and vision insurance and short- and long-term disability.
• 401 (k) with an employer match.
• Paid time off.

Physical Demands

This position is largely sedentary. Employees are regularly required to stand, sit, walk, reach, type, talk, and hear.

Additional Information

Please note that this position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities are subject to change.

Eligible candidates will be legally authorized to work in the United States without employment visa sponsorship.

Nederveld Inc. is an Equal Opportunity Employer.