Project Coordinator - ERP

Role & responsibilities

• Manage end-to-end sales operations and renewal processes across multiple regions.
• Track and monitor daily operational KPIs, productivity, and business performance.
• Prepare and maintain daily, weekly, and monthly MIS reports and dashboards.
• Analyse operational data and provide actionable business insights to management.
• Monitor agreement compliance, renewal status, revenue tracking, and pending activities.
• Coordinate with Sales, Operations, Finance, Legal, and Product teams to ensure smooth execution of business processes.
• Develop and maintain automation solutions using Google Apps Script and AI tools to improve operational efficiency.
• Create and maintain business dashboards using Google Sheets, Excel, and reporting tools.
• Validate business data, ensure data accuracy, and resolve data discrepancies.
• Perform root cause analysis and recommend process improvements.
• Track project progress, timelines, risks, and deliverables.
• Document SOPs, business processes, and operational workflows.
• Support leadership with ad-hoc reports, presentations, and analytical insights.
• Manage CRM data, maintain data quality, and ensure timely updates.
• Leverage AI tools (such as ChatGPT, Gemini, or Microsoft Copilot) for data analysis, report generation, meeting summaries, documentation, and workflow automation.
• Create effective AI prompts to improve productivity and automate repetitive business tasks.
• Assist in implementing AI-driven solutions to enhance operational efficiency and decision-making.
• Stay updated with emerging AI technologies and identify opportunities to integrate AI into business processes.
• Monitor team performance, follow up on pending tasks, and ensure timely completion of assigned activities.
• Provide operational support and troubleshoot day-to-day business issues.
• Participate in business review meetings and share performance updates with stakeholders.