Project Coordinator (EST - Time Zone)

About Us vFairs is an all-in-one event management platform and Gartner Magic Quadrant Leader helping event planners power conferences, trade shows, and corporate events with in-person, hybrid, and virtual solutions. Our platform includes event registration, on-site badge printing, mobile apps, and more, managing the entire event lifecycle from planning through analytics. Rated 4.9/5 for customer support and recognized as a top platform on G2, we're known for robust technology and customer service that goes the extra mile. vFairs has a transparent, fast-paced, and collaborative culture, with geographically distributed teams united by strong processes and the autonomy to drive solutions forward. We are hiring Project Coordinators in the EST time zone for a hybrid role. As a Project Coordinator, you will play a key role in ensuring the success of vFairs customers. You will be actively involved throughout the entire customer lifecycle starting from onboarding post-contract and continuing through the duration of their subscription.

You will own and manage

• Customer onboarding experience
• Create strong relationships with customers
• Customer loyalty
• Customer product adoption

Responsibilities

• Plan, execute and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Assist operations and local quality function in tracking, documenting, and reporting quality levels
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

Some Ideal Traits For This Role Are

• Professional. You’ll be liaising with high-level customers from world-renowned companies, universities and government organizations, so it’s important to be professional always. Experience with large enterprise clients is preferred.
• Analytical. You can review trends and client information to identify product or service growth opportunities.
• Mind of a Consultant. This is a highly consultative enabling you to assess the potential of a client and develop a strategy to help achieve success.

Skills

• Ownership. You are someone who likes to take ownership. Customer Success will define your success. You are someone who likes to work hard to ensure that each one of the clients that you are working with benefits immensely from their relationship with you.
• Flexible. vFairs.com serves clients in different time zones and we aim to serve our clients 24/7 during their LIVE events. While there will be other team members who will work with you make sure that your client gets the best customer support ever - you are someone who would be flexible to work on weekends / public holidays as and when the work requires that.
• Multi-tasker. We are looking for someone who thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Experience. 0 - 1 year experience in customer support, project management, or other client-relations roles.
• Tech-aptitude. You should be tech-savvy. You should have had prior experience working with Google Apps for Work (Gmail, Calendar, Drive, Docs, Sheets)
• Written and Verbal Communication skills. We are looking for someone who has impeccable written and verbal communication skills. You can adapt your communication skills to the type of client you are working with.
• Preferably a degree in CS or Software Engineering