Project Coordinator – IT Managed Services

About The Opportunity

• This role supports the coordination and administration of IT Managed Services projects, ensuring seamless communication across clients, service delivery teams, engineers, vendors, and internal stakeholders. The Project Coordinator plays a critical role in tracking deliverables, maintaining documentation, and ensuring project commitments are met on time.

Role & Responsibilities

• Coordinate day-to-day activities across IT Managed Services projects and client accounts.
• Act as a coordination point between clients, project managers, service delivery teams, engineers, vendors, and internal stakeholders.
• Track project milestones, deliverables, action items, dependencies, and deadlines.
• Coordinate engineer/resource onboarding, allocation, backfills, transfers, and offboarding.
• Maintain project trackers, resource plans, schedules, contact lists, and operational documentation.
• Monitor open actions, incidents, requests, and escalations and ensure timely follow-up with respective owners.
• Prepare and circulate weekly/monthly project and service delivery reports.
• Support SLA/KPI tracking and highlight potential delays, risks, and service gaps to the Project/Service Delivery Manager.
• Coordinate client meetings, prepare agendas, capture minutes, and track action items through closure.
• Follow up with internal teams and vendors on pending activities and ensure timely resolution.
• Support billing, timesheet, overtime, attendance, and other operational inputs where applicable.
• Maintain accurate project documentation and ensure required records are updated and accessible.
• Assist with project transitions, service takeovers, new site deployments, and operational changes.
• Support governance activities and preparation of management/client review presentations.
• Identify recurring operational issues and assist in driving process improvements.
• Ensure activities are carried out in accordance with agreed processes, contractual requirements, and client expectations.

Skills & Qualifications Must-Have

• 2–5 years of experience in IT project coordination, IT operations, service delivery, or managed services.
• Good understanding of IT infrastructure / end-user computing / field support environments.
• Strong coordination, follow-up, and stakeholder management skills.
• Good knowledge of MS Excel, PowerPoint, Outlook and Teams.
• Ability to maintain trackers and prepare management reports.
• Strong organizational and time-management skills.
• Good written and verbal communication skills.
• Ability to manage multiple priorities and work with geographically distributed teams.
• Strong attention to detail and ownership of assigned activities.
• Ability to identify risks, delays, and dependencies and escalate them appropriately.

Preferred

• Experience working with ITSM tools such as ServiceNow, Jira, Remedy, etc.
• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• ITIL Foundation / CAPM / PMP certification would be an advantage.

Benefits & Culture Highlights

• Consultant must ensure access to a computer, reliable internet connection, and mobile phone for service delivery.

Skills: remedy,vendors,communication,microsoft excel,microsoft teams,microsoft outlook,jira,microsoft powerpoint,servicenow,service delivery,managed services,project