Project Coordinator (On-site, BGC) - Morning Shift

• Location: Onsite – BGC, Taguig (near Market! Market!)
• Employment Type: Permanent, Full-Time
• Work Schedule: Morning shift, aligned with Australian business hours

About the Role

We’re looking for a proactive, organised, and client-focused Client Service Consultant to deliver an exceptional end-to-end customer experience.

As the primary point of contact for clients after a sale is confirmed, you’ll oversee the customer journey from order confirmation through to delivery and beyond, ensuring projects are delivered accurately, on time, and in line with client expectations.

Working closely with our Sales, Operations, Production, Design, and Finance teams, you’ll coordinate projects, resolve issues, build strong client relationships, and identify opportunities to continuously improve the customer experience.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding service, we’d love to hear from you.

Key Responsibilities

1. Client Experience & Relationship Management

• Act as the primary point of contact for clients following a confirmed sale, ensuring a smooth and professional experience throughout the order or project lifecycle.
• Proactively communicate project milestones, timelines, and updates while managing expectations and resolving issues promptly.
• Build strong, long-term client relationships through clear communication, responsiveness, and attention to detail.
• Manage client enquiries relating to orders, deliveries, invoicing, and warranties, escalating complex matters when required.
• Provide post-delivery documentation, including warranty and care and maintenance information, and follow up with customer satisfaction surveys.
• Maintain and improve customer portals and automated workflows in collaboration with the Customer Experience Manager.

2. Sales Support & Commercial Accuracy

• Partner with the Sales team to ensure a seamless handover from sale to delivery, with all project details accurately documented.
• Review and cross-check quotes, floor plans, purchase orders, invoices, and project documentation for complex or high-risk projects.
• Ensure documentation aligns with client agreements and project requirements.
• Monitor, track, and reconcile client payments within the ERP or project management system in line with agreed payment terms.

3. Project & Order Coordination

• Coordinate with Sales, Operations, Production, and Finance to keep projects progressing smoothly and deadlines on track.
• Maintain accurate and up-to-date information across project management and ERP systems.
• Gather and consolidate delivery requirements to support the Operations team.
• Proactively identify potential delays or issues and coordinate solutions with relevant stakeholders.

4. Issue Resolution & Service Improvement

• Manage product faults, returns, and warranty claims in collaboration with the Product and Operations teams.
• Track costs associated with order-related issues and product faults, ensuring accurate documentation and system records to support cost of goods sold (COGS) and profit and loss (P&L) reporting.
• Identify recurring issues and inefficiencies across the client journey and recommend improvements to Sales, Operations, and Design teams.
• Report on project delivery, client satisfaction (NPS), and service performance, highlighting opportunities to improve processes and outcomes.

About You

• At least four (4) years of experience in client service, customer experience, or sales support within a fast-paced environment. Experience in architecture, design, or construction is highly regarded.
• Experience managing the post-sale client journey and multiple client relationships or projects simultaneously.
• Excellent written and verbal communication skills, with a professional phone and email manner.
• Strong organisational and administrative skills, with exceptional attention to detail.
• Experience using CRM, ERP, project management, or quoting systems to manage client information, orders, and workflows.
• Commercial awareness and confidence reviewing quotes, purchase orders, invoices, and project documentation.

Our Systems

We use a modern technology stack to stay agile, connected, and efficient. Experience with any of the following tools will be beneficial:

• ClickUp
• Freshsales
• Google Workspace
• Microsoft 365
• Power BI
• Shopify
• Microsoft Dynamics 365 Business Central
• 3CX