Project Coordinator- Programs

Position Overview The Project Coordinator will support the coordination and resolution of customer warranty issues involving medium- and low-voltage switchgear, transformers, E-Houses, and related electrical equipment.

This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting key data center and hyperscale customers.

Responsibilities

• Coordinate warranty cases from initial escalation through closure.
• Track case activities, priorities, deliverables, and contractual timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Basic Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor’s degree in engineering, Business, Project Management, or a related field.
• Experience in the electrical, manufacturing, construction, or industrial industry.
• Experience with switchgear, transformers, E-Houses, or related electrical equipment.
• Experience with warranty, corrective-action, or field-service processes.
• Experience supporting data center or hyperscale customers.
• Experience with SAP, Salesforce, BIM, COMPASS, Procore, or similar platforms.
• Strong organizational, communication, and problem-solving skills.

$61,547 $105,509