Project Delivery Manager (AI/Annotation Project)

About the Role

We are looking for a results-driven and highly organized Project Delivery Manager to oversee the successful execution and delivery of AI training data and data annotation projects at APPEN SERVICES PHILIPPINES.

In this role, you will take ownership of the entire project lifecycle, from planning and resource allocation to execution, quality assurance, and final delivery. You will work closely with clients, internal stakeholders, and onsite teams to ensure project objectives are achieved within agreed timelines, quality standards, and performance targets.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, demonstrates strong project management capabilities, and can effectively lead and scale large operational teams. You will also play a key role in strengthening client relationships, optimizing operational performance, and developing team leaders to support business growth.

Join our Project Delivery & Operations Team and contribute to delivering high-quality AI training data solutions for global clients.

Key Responsibilities

Project Planning and Delivery

• Manage the end-to-end delivery of AI data annotation and training data projects, ensuring alignment with client requirements, project objectives, timelines, and quality standards.
• Develop and implement project plans, schedules, resource allocation strategies, and execution frameworks to achieve delivery targets.
• Monitor project progress, identify potential risks and operational challenges, and implement corrective actions to maintain delivery performance.
• Ensure projects are delivered efficiently while meeting established service-level agreements (SLAs) and client expectations.

Client and Stakeholder Management

• Build and maintain strong working relationships with clients to ensure satisfaction, address concerns, and support long-term partnerships.
• Serve as a key point of contact for project-related matters, providing regular updates on project status, performance, risks, and deliverables.
• Coordinate with internal departments and global stakeholders to ensure effective communication, alignment, and timely decision-making across different time zones.
• Identify opportunities to improve service delivery and contribute to client retention and potential business growth.

Team Leadership and Development

• Lead, manage, and develop onsite project teams, with the capacity to scale operations to more than 200 team members as business requirements evolve.
• Establish clear performance expectations, promote accountability, and foster a collaborative, productive, and results-oriented work environment.
• Coach, mentor, and support Team Leads to strengthen leadership capabilities, improve team performance, and ensure consistent execution of project objectives.
• Oversee team onboarding, training, and development initiatives to maintain operational readiness and workforce effectiveness.

Quality Assurance and Operational Excellence

• Establish and maintain quality assurance processes and performance standards to ensure the accuracy, consistency, and reliability of annotated data.
• Monitor project quality, productivity, and operational efficiency through regular performance reviews and data-driven analysis.
• Identify process gaps and implement continuous improvement initiatives to enhance workflow efficiency, data quality, and overall delivery outcomes.
• Collaborate with relevant stakeholders to address quality issues, implement corrective measures, and maintain compliance with project-specific requirements.

Performance and Resource Management

• Define, monitor, and evaluate key performance indicators (KPIs) related to productivity, quality, efficiency, and delivery timelines.
• Develop and implement performance improvement initiatives and incentive programs to motivate teams and achieve operational targets.
• Manage project resources effectively, ensuring appropriate staffing, workload distribution, and utilization in line with project demands.
• Prepare and communicate project performance reports, highlighting achievements, challenges, risks, and improvement opportunities.

Other Responsibilities

• Undertake additional duties and responsibilities as assigned by management to support departmental and organizational objectives.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Project Management, or a related field.
• Relevant experience in project management, project delivery, or operations management within the AI, data annotation, Information and Communications Technology (ICT), or related industries.
• Proven experience managing projects from initiation through execution and final delivery.
• Demonstrated ability to lead, motivate, and manage project teams, preferably in a large-scale or high-volume operational environment.
• Experience in client relationship management, stakeholder coordination, and cross-functional collaboration.
• Strong understanding of project planning, resource allocation, performance monitoring, risk management, and continuous improvement.
• Experience developing and monitoring KPIs, productivity targets, and quality standards.
• Proficiency in Microsoft Office applications and project management tools.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with local teams and international stakeholders.
• Strong analytical, problem-solving, and decision-making abilities.
• Highly organized, detail-oriented, self-motivated, and capable of working independently in a fast-paced environment.
• Project Management Professional (PMP) certification is an advantage.

What We Offer

At APPEN SERVICES PHILIPPINES, we are committed to creating a supportive, inclusive, and collaborative workplace where employees can develop their skills and advance their careers.

As a member of our team, you will enjoy:

• Competitive compensation package.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• The opportunity to lead impactful AI training data projects for global clients.
• A collaborative work environment that values innovation, teamwork, and continuous improvement.

Join Our Team

If you are a proactive project delivery professional with strong leadership skills, a passion for operational excellence, and the ability to deliver high-quality results, we encourage you to apply.

Apply now to become our next Project Delivery Manager at Appen!