Project Documentation & Customer Coordination Executive

Key Responsibilities:

Customer Documentation

• Collect and verify customer documents.
• Maintain complete digital and physical project files.
• Ensure all documentation is accurate before submission.

PM Surya Ghar & Government Portals

• Register customers on the PM Surya Ghar portal.
• Upload required documents.
• Track application status.
• Coordinate for subsidy-related documentation.

Loan Processing

• Prepare and submit loan applications.
• Coordinate with banks for document verification.
• Follow up regularly until loan approval.
• Keep customers informed about loan status.

Customer Coordination

• Act as the primary point of contact during the documentation and loan process.
• Provide regular updates to customers.
• Resolve documentation-related queries professionally.
• Maintain a high level of customer satisfaction.

Internal Coordination

• Coordinate with the Sales Team for customer information.
• Coordinate with the Project Execution team after loan approval.
• Coordinate with the Net Metering team by providing required documents.
• Ensure smooth handover between departments.

Project Tracking

• Maintain project status reports.
• Update internal trackers regularly.
• Ensure no customer application is delayed due to missing documentation.

Required Skills

• Excellent communication skills in Telugu and basic English.
• Good computer knowledge.
• Proficiency in Microsoft Excel, Word, and Google Sheets.
• Strong organizational and follow-up skills.
• Ability to coordinate with customers, banks, and government offices.
• Attention to detail and accuracy in documentation.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications

• Graduate in any discipline.
• Experience in documentation, banking, loan processing, customer support, or Solar EPC will be preferred.
• Freshers with excellent communication and learning ability may also apply.

What We're Looking For

We are looking for someone who:

• Takes ownership of assigned work.
• Follows up consistently without reminders.
• Is highly organized.
• Communicates professionally with customers.
• Solves problems proactively.
• Wants to grow with a fast-growing company.