Project Executive

About the role

The Program Executive is responsible for leading assigned customer programmes and serving as the primary interface between the Company and its customers. The role coordinates cross-functional teams to ensure customer requirements, programme milestones, operational commitments, financial performance and issues are effectively managed, with a strong focus on delivery and customer satisfaction.

Key responsibilities

• Lead and manage assigned customer programmes from programme initiation and New Product Introduction (NPI) through mass production and ongoing delivery.
• Serve as the primary interface between the Company and customers for programme requirements, schedules, deliverables, performance updates, changes and escalations.
• Build and maintain strong customer relationships, ensuring satisfaction expectations are met and enquiries or concerns are addressed promptly and professionally.
• Plan, coordinate and lead internal and customer programme meetings; document decisions, assign action owners and follow through to timely closure.
• Collaborate efficiently and effectively with Production, Planning, Engineering, Quality, Supply Chain, Procurement, NPI, Finance and Logistics to achieve programme objectives.
• Monitor the overall status of each assigned programme, including timelines, resources, production readiness, quality, delivery performance and outstanding actions.
• Monitor the financial status of assigned programmes, including revenue, costs, budget performance, commercial exposure and key variances, in coordination with Finance and relevant stakeholders.
• Track customer demand, purchase orders, forecasts, daily revenue, production plans and shipment commitments; maintain complete and accurate programme records.
• Coordinate the implementation of Engineering Change Orders and Engineering Change Notices (ECO/ECN), including customer communication, approvals and documentation.
• Identify programme risks, constraints and potential delays early; coordinate recovery actions and escalate critical matters to the appropriate stakeholders.

About you

• Bachelor's Degree in Business Administration, Economics, Engineering, Project Management or a relevant field.
• At least 3 years of experience in programme management, programme administration, customer programme coordination, project coordination or a comparable role.
• Experience in the Electronics Manufacturing Services (EMS) industry or a related electronics/manufacturing environment is required.
• Demonstrated experience in leading programmes or workstreams and acting as a key interface between a company and its customers.
• Working knowledge of manufacturing operations, production planning, shipment coordination, NPI and ECO/ECN processes.
• Strong financial awareness, with the ability to monitor revenue, costs, budgets, programme variances and related commercial information.
• Proficient in Microsoft Excel and PowerPoint; experience with ERP/MRP systems, customer portals, databases and purchase order management is an advantage.
• Able to work effectively in a fast-paced, international and multicultural business environment.

What We Offer

• Annual Wage Supplement (AWS) or 13th month salary
• Comprehensive Panel Medical Coverage
• Dental & Optical Benefits
• Transport, Attendance & Phone Allowances

Company Subsidiary : Cape Manufacturing (M) Sdn Bhd (Kempas)

Location : 6, Jalan Belati, Kawasan Perindustrian Kampung Maju Jaya, 81300 Skudai

Pay: RM2,700.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 3 years (Preferred)

Language:

• Mandarin (Required)
• English (Preferred)

Location:

• Johor Bahru (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person