Project Implementation Manager and Support Lead

Job Information

• Industry Financial Sector
• Date Opened 09/02/2025
• Job Type Full time
• Remote Job

Job Description

This is a remote position.

At Madiff, we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement?

We are looking for a Project Implementation Manager & Support Lead to join our client’s team in the financial servicesindustry.

Responsibilities:

• Lead onboarding and adoption of Planview Portfolios, ensuring compliance with governance and reporting standards
• Provide hands-on PPM support, including access setup, data validation, and configuration checks
• Monitor portfolio setup and data integrity against governance rules
• Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption
• Facilitate office hours, walkthroughs, and training aligned with system behaviour
• Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned
• Reinforce time logging standards and ensure reporting deadlines are met
• Collect user feedback and support backlog prioritisation for future releases
• Identify and empower team champions to ensure smooth handovers between onboarding waves

Requirements

• 5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation
• Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align)
• Strong knowledge of time tracking, project intake, and portfolio reporting processes
• Excellent communication, facilitation, and stakeholder engagement skills with senior leaders
• Ability to manage competing priorities in a fast-paced environment

Nice to Have:

• Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison
• Familiarity with Agile, hybrid, and waterfall delivery models
• Knowledge of CapEx tracking, resource forecasting, and prioritisation in FinTech or large enterprise settings

Benefits

• Remote work in Poland
• Full-time engagement, aligned with standard Polish business hours
• International exposure in a leading financial services environment
• Comprehensive medical care