Project Intake Coordinator I

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition

202600328S

Title

Project Intake Coordinator I

FLSA status

Non-Exempt

Hiring Salary

This position is a pay grade 12. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category

Technical/Para-Professional

Department

Business Technology Solutions

Division

Information Technology

Open Date

10/14/2026

Open Until Filled

Yes

Educational and Experience Requirement

Bachelor’s degree in Business Administration, Information Technology, Communications, or related field. No experience required beyond degree. Prior experience in a customer-facing, administrative, or technology support role is desirable. Experience in a state institution of higher education is desirable. Additional education may be considered in lieu of experience.

Nature & Purpose of Position

Performs professional work receiving, processing, and routing technology project requests submitted to the Division of Information Technology. Ensures that every submission is acknowledged, documented, and directed through a consistent and transparent intake process.

Primary Responsibilities

Receives and logs incoming project requests, technology ideas, and service demand submissions through TeamDynamix or other designated intake platforms, ensuring all submissions are acknowledged promptly and accurately recorded. Contacts requestors to gather missing information, clarify submission details, and confirm that intake forms are complete prior to triage. Maintains the intake queue, monitors submission status, and ensures no requests are lost, stalled, or unacknowledged within established service windows. Communicates clearly and professionally with campus requestors regarding submission status, expected timelines, and next steps in the intake process. Assists in preparing request summaries and supporting materials for intake triage review sessions. Maintains intake documentation, templates, and knowledge resources in coordination with senior Project Intake Coordinator staff. Supports scheduling and logistics for intake and triage meetings. Ensures compliance with applicable institutional policies and divisional directives. Performs other related duties as assigned.

Other Specifications

Requires working knowledge of administrative processes, customer service practices, and technology-based workflow and tracking tools. Requires strong organizational, analytical, interpersonal, written, and verbal communication skills with the ability to gather and clarify information and communicate processes and status updates clearly to diverse audiences. Must be detail oriented and able to maintain accurate records, manage multiple requests and priorities, and follow established intake procedures and service timelines. Requires the ability to exercise sound judgment within established guidelines, recognize incomplete or unusual requests, and escalate issues appropriately. Must be able to establish effective working relationships with campus constituents and IT staff and provide responsive, professional customer service. Requires proficiency with standard office, collaboration, project tracking, and workflow management tools relevant to the position.

Full Time Part Time

Full Time

Position Number

Quicklink

https://shsu.peopleadmin.com/postings/48938

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report