Project Knowledge Manager

Job Introduction

ROLE: Project Knowledge Manager – High Speed 2 SCSJV

Purpose: To drive the continued step-change in the understanding and prioritisation of project culture and behaviours, to improve knowledge sharing and learning activities to enable team performance including safety, efficiency, productivity and quality of outputs, supporting project delivery.

Responsible: Delivery responsibility for the SCSJV knowledge management strategy, knowledge hub, knowledge communities and associated management of external stakeholder groups, ensuring alignment to the project reset priorities.

The functional role will also be required to manage the Knowledge Team, integrate the recently developed KnowBot AI solution and future enhancements, demonstrate measurable knowledge sharing benefits across delivery, whilst preparing handover of all learnings to the next phase of the HS2 programme and Parent Companies.

REPORTS TO: SCS Head of Operational Excellence

DIRECTORATE: Delivery Services

LOCATION: Multiple Site Locations, London

JOB LEVEL: Manager / Consultant

Key Accountabilities

• Drive a project wide continuous improvement, innovation, knowledge transfer culture and environment.
• Engage senior leaders to sponsor knowledge management activities to enable team performance aligned to the SCSJV reset priorities.
• Drive strategy/key objectives and measurable targets whilst ensuring alignment to the wider project goals and objectives.
• Collaborate with senior leaders to embed sharing lessons learnt and best practice to enable better ways of working.
• Structure knowledge management activities in the short, medium, and long term, using proven project management principles and improvement techniques, leading others along the journey.
• Support senior leaders in applying knowledge (hub) data to make fact-based interventions and inform decision making.
• Engage, coach, and collaborate with, project teams at all levels based in multiple locations.
• Enable and empower project teams to accept accountability and share knowledge.
• Develop digital solutions to improve knowledge management, driving industry standards as part of the HS2 Legacy.
• Understand the “voice of the customer” to align team performance across both operational and service delivery.
• Build relationships across parent companies (UK and globally) and other HS2 MWCC, as required.
• Promote team and project success to enhance both SCS and HS2 reputation, leaving a legacy across parent companies, HS2 and wider industry.
• Be a collaborative role model, uphold the values and behaviours of SCSJV and HS2.

Preferred Skills & Experience

• Experience within the construction and infrastructure sector preferred.
• Experience working with senior leaders to embed a learning culture and sharing environment.
• Experience of managing both strategic and tactical change in a senior capacity.
• Experience of enabling and directing a structured approach to improvement activities across all disciplines on a large project.
• Experience of facilitating, developing, and coaching multi-disciplined teams, across multiple locations.
• Effective communicator and facilitator, with ability to build strong networks and influence at a senior level.
• Comfortable taking on a “disrupter” role, challenging norms and driving change to benefit the project.
• Strong written, analytical and AI skills to assess data, understand trends and facilitate activities based on relevant information.
• Able to work in an agile manner, fast paced and able to identify and resolve blockers efficiently and effectively.

Competencies

• Deliver results – enable short-, medium- and long-term outcomes.
• Focus on customers – balancing the needs of internal and external stakeholder communities.
• Improve our business - enable decision-making based on fact-based evidence and the measurement of performance data.
• Drive sustainability
• Communicate – high impact and influential facilitator. Understand communication benefits to leadership and organisation stability.
• Collaboration – utilise proven improvement principles, tools, and techniques, applying a structured, consistent approach throughout the organisation.
• Develop yourself.
• Lead people - motivate and empower others to drive and improve standards of performance.
• Lead teams - be comfortable coordinating a range of activities, inspiring staff towards a common goal.