Project Lead (Electrical & Automation)

The main missions of the Services Project Lead are:

• to manage executions of Field Services customer projects which are executed within Field Services organization. following applicable company policies and processes (main one being SDB: Services Business Project Process - or CPP light)
• to lead functionally the project team (Design, Planning, Purchasing, Contract, On-site) to insure full customer satisfaction, safety compliance and financial performance.
• to manage the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract & specifications.

Essential Responsibilities

• Lead the project team through task planning, follow progresses in line with scope of work and deliverables till completion. Animate the communication within the team.
• Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.
• Systematic review of deviations against specifications, or additional customer requests, in order to generate additional revenue.
• Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition as per forecast.
• Ensure all appropriate actions to timely recover customer receivables (payments…) are done with the support of shared functions.
• Monitor and control Project progress versus budget spending. Strive for gross margin improvement.
• Ensure full & effective reporting to management (reports, project reviews, …). Inform timely the management about project events impacting project performance or compliance with governance principles.
• Identify and alert on execution risks. Be proactive in resolving associated issues. Escalate to Sales to manage claims & variation orders.
• Is responsible of the proper implementation of Schneider Electric safety standards all along project execution, and for all parties (Schneider and subcontractors)
• Act as primary point of contact for the customer, lead project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution and secure customer satisfaction.
• Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop).
• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

Main interactions:

• Customers, Outside/inside services sales, Operations director, Coordinators, Design, Technical support, order management, Supply chain, Site team

Key Success Factors

• Good project management practices with special attention on site logistic.
• Good customer intimacy
• Good collaboration with sales team for change order management

Education & Skills:

• University Degree (Engineering and/or Business)
• University Master Degree is a plus
• Technical requirements
• Medium and Low Voltage distribution solutions and/or UPS solutions
• Mastering project management software tools (MS Excel, MS Project)
• Language requirements
• English fluency is a must
• Another language will be valuable