Project Management Officer

About Servify:

Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify?

At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

Position Summary : The PMO & Business Excellence Manager will drive operational efficiency, programme governance, and cross-functional execution across Servify’s European business. The role will work closely with European business leadership to track strategic initiatives, monitor performance metrics, streamline processes, and deliver accurate management reports. The ideal candidate will combine strong analytical and project management skills with stakeholder coordination, advanced reporting capabilities, and practical experience using AI tools to improve operational efficiency.

Key Responsibilities

• Partner with European business leadership to track strategic initiatives, programme milestones, deliverables, and operational priorities.
• Manage action items, risks, dependencies, and follow-ups to ensure timely execution of business programmes.
• Coordinate quarterly business reviews (QBRs), cross-functional meetings, and programme governance sessions.
• Prepare executive presentations, management reports, status dashboards, and meeting summaries.
• Maintain project trackers, operational dashboards, documentation, and central reporting tools with a high degree of accuracy.
• Document, standardise, and improve SOPs, workflows, and operational processes across teams.
• Coordinate with Finance, Sales, Product/Technology, Legal, Pricing, and other stakeholders to monitor deliverables and resolve execution gaps.
• Track programme performance, budget variances, operational costs, and key business metrics against defined targets.
• Consolidate and validate weekly and monthly performance data, providing actionable insights to support management decisions.
• Support programme reviews, partner negotiations, internal controls, and process improvement initiatives through data analysis and reporting.
• Leverage AI tools and automation to streamline reporting, analysis, documentation, and repetitive operational tasks.
• Act as the key operational coordination point in India for European stakeholders, ensuring effective communication across time zones.

Key Requirements

• 3–5+ years of experience in PMO, business operations, project coordination, programme management, or business excellence.
• Willingness to work in alignment with European business hours, with suitable overlap for CET/BST schedules.
• Excellent written and verbal English communication skills, with the ability to prepare reports and present information to senior stakeholders.
• Strong ability to interpret business data, track performance metrics, identify gaps, and generate actionable insights.
• Advanced proficiency in Excel/Google Sheets and PowerPoint/Google Slides, including dashboards, data analysis, and executive presentations.
• Working knowledge of SQL, Jira, and BI/reporting platforms such as Tableau or Databricks.
• Hands-on experience using generative AI tools for data analysis, reporting, documentation, and workflow automation.
• Strong coordination, follow-up, prioritisation, and problem-solving skills, with the ability to manage multiple initiatives across cross-functional and geographically distributed teams.
• High levels of organisation, accuracy, ownership, and accountability in managing operational data and programme deliverables.
• Experience in warranty, insurance, device protection programmes, partner or brand account management, or European regulatory and operational documentation.