Project Manager, Account Production (Internal)

The Project Manager, Account Production (Internal), will successfully plan, coordinate, and execute internal projects and event-related deliverables. This position partners closely with the Project Management (PM) team, cross-functional departments, and, when necessary, external clients and vendors to ensure seamless project execution and adherence to established timelines.

Key Contributions of the Role

• Maintain and track the Event Production inbox with oversight from the Manager, Account Production (AP).
• Create and track project timelines, deliverables, and milestones to ensure timely completion.
• Provide overflow support to the Account Service Representative (ASR) and Sponsorship teams on day-to-day logistical planning and execution of event needs.
• Partner with Account Executives (AEs) and Operations teams to prepare and maintain required event data and on-site documentation.
• Manage pre-show planning activities for trade shows, including oversight of in-house, special, and custom event projects.
• Communicate professionally with vendors and external partners, coordinating services such as electrical, audiovisual, and rigging needs.
• Facilitate project meetings, document outcomes, and follow up on action items to drive accountability.
• Fulfill requests related to structural design, graphic design, floor plans, technical issues, and writing work orders as directed by the AP Management team.
• Assist with financial tracking, including pre- and post-show budget activities, KPI reporting, and show analysis as needed.
• Assist exhibitors while placing orders for posters or custom booth upgrades (exclusive of Exhibits upgrades), following the department’s SOPs for use of ExhibitorPro and/or Salesforce.
• Oversee inventory management and storage operations, ensuring accurate tracking of materials, shipments, and on-site logistics.
• Provide on-site event support and coverage during peak periods or team absences.
• Support planning and execution for internal AP departmental functions.

Requirements

• Minimum 2-4 years of experience in project management, event coordination, or a related field.
• Demonstrate professionalism and deliver a high level of service in all internal and external interactions.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficient with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
• Technology-driven mindset, with the ability to research and implement process improvements that drive efficiency, leveraging company-approved AI solutions such as Copilot, Claude, and Perplexity.
• Familiarity with Salesforce or similar CRM platforms is a plus.
• Project Management Professional (PMP) certification a plus.
• Willingness and ability to work evenings, weekends, and holidays based on business needs.
• Bachelor’s Degree preferred; equivalent experience may be exchanged for formal education.

Aligning With Our Values for Success

• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork.
• Ability to perform as a responsible ESOP owner, by making daily decisions to benefit the client and the company.
• Treat all internal and external customers with courtesy and respect, as outlined in our Blue Diamond Customer Service Program.

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

EOE Language

Shepard is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, color, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, medical condition, genetic information, military status, veteran status, non‑disqualifying physical or mental disability, or any other non‑merit factor. All employment decisions are made based on business need, job requirements, individual qualifications, and merit.