Project Manager (Agentic AI)

About Set Sail AI

Set Sail AI delivers an Agentic AI Platform designed to automate core business processes for global companies. Specializing in Customer Service and Sales workflows, our solution operates seamlessly across multiple channels, including Voice AI, Email AI, Chat AI, and Kiosk AI. We proudly serve over 250 large enterprises such as MTR, HKExpress, CLP, KMB, Shiseido, Generali, BCT Group, and many more.

Learn more about how we're transforming business at https://setsail.ai/

Project Manager

We're seeking a highly motivated and experienced Project Manager to join our team and play a critical role in delivering enterprise-level business solutions leveraging our cutting-edge AI technology. If you're passionate about AI and have a proven track record of successfully managing complex projects, particularly in a public sector or government environment, we encourage you to apply.

The Opportunity:

As a Project Manager, you will be responsible for the successful planning, execution, and delivery of enterprise GenAI solutions for our clients. You'll leverage your expertise in project management methodologies, particularly Agile, and your experience in client servicing to ensure projects are delivered on time, within budget, and meet or exceed client expectations. Your prior experience in solution integrators and ideally public organizations or government will be crucial in understanding the unique challenges and requirements of our target market.

Key Responsibilities:

• Project Planning & Execution: Develop and manage comprehensive project plans, outlining scope, timelines, resources, and budgets. Utilize Agile methodologies to drive iterative development and ensure continuous improvement.
• Client Relationship Management: Serve as the primary point of contact for clients, building strong relationships, understanding their business needs, and providing regular project updates.
• Requirements Gathering & Analysis: Collaborate with clients and internal teams to gather, analyze, and document detailed business requirements, translating them into actionable user stories.
• Team Leadership & Coordination: Lead and motivate cross-functional teams, including developers, designers, and testers, to achieve project goals.
• Risk Management: Identify and mitigate potential project risks, developing contingency plans as needed.
• Quality Assurance: Ensure project deliverables meet the highest quality standards through rigorous testing and adherence to established processes.
• Project Reporting & Communication: Provide regular project status reports to stakeholders, highlighting progress, challenges, and key milestones.

Qualifications:

• Proven experience as a Project Manager, with a demonstrable track record of successfully delivering enterprise business solutions.
• Mandatory: At least 3 years of experience working with enterprise business solutions.
• Preferred: Experience working with public organizations or government entities.
• Strong understanding of project management methodologies, including Agile.
• Excellent client servicing skills, with the ability to build and maintain strong relationships.
• Experience working in large solution integrators is highly desirable.
• Excellent communication, interpersonal, and leadership skills.
• Strong analytical and problem-solving abilities.
• Experience with AI or virtual assistant technologies is a plus.
• Bachelor's degree in a related field.