Project Manager-Card Operations

Position Summary:

We are seeking a Card Ops Program Administrator to support Card Operations leadership with the planning, execution, and management of card-related projects, product enhancements, system improvements, and operational initiatives. This role serves as a key liaison between Card Operations, IT, Project Management, vendors, and business stakeholders to ensure successful implementation of strategic objectives.

Key Responsibilities:

• Lead and support Card Operations projects from initiation through implementation.

• Partner with IT, PMO, vendors, and business teams on system enhancements and process improvements.

• Conduct research, analysis, and reporting to support card portfolio growth, product initiatives, and promotional campaigns.

• Manage project plans, timelines, testing, validation, issue resolution, and status reporting.

• Perform card systems administration, including user access management, security permissions, audits, and maintenance across various card processing platforms.

• Develop and maintain departmental procedures, communications, FAQs, and operational documentation.

• Support vendor management, service-level monitoring, and RFP responses.

• Ensure adherence to applicable regulatory and compliance requirements.

Required Qualifications:

• Bachelor's degree in Business, Finance, or related field, or equivalent experience.

• 5+ years of project management or project support experience.

• Direct Card Operations/Card Services experience (required).

• Experience working with card processing platforms and credit card systems.

• Strong project management, analytical, process improvement, and stakeholder management skills.

• Ability to work effectively across multiple teams and manage competing priorities independently.

Ideal Candidate Profile: Candidates should bring a strong combination of Card Operations expertise, project coordination and administration experience, systems knowledge, vendor management exposure, and the ability to drive cross-functional initiatives from concept through implementation. Please prioritize candidates whose recent experience is heavily focused on Card Operations, as this is the most critical requirement for the role.