Project Manager- Channel

Job Purpose

The Manager Project Management will be responsible for driving end-to-end planning, execution, tracking, and delivery of key business, commercial, and operational projects across DTDC. This role serves as the central bridge between internal departments (Sales, IT,

Operations, Billing, Legal) and external stakeholders/clients. The focus is on seamless project execution, client management, timeline adherence, and effective operational deployment.

Key Responsibilities

1. Project Lifecycle &Timeline Management

• Project Governance: Lead the planning, execution, monitoring, and closing of strategic projects from initiation to deployment.
• Milestone Tracking: Establish detailed project plans, deliverables, Gantt charts, and resource requirements to ensure on-time delivery.
• Risk & Issue Management: Proactively identify bottlenecks, risks, or project scope creeps, developing robust mitigation strategies to maintain schedule integrity.

2. Stakeholder Management & Communication

• Cross-Functional Collaboration: Act as the central point of contact between Sales, IT, Control Tower, Pricing, Finance, CRM, and Ground Operations.
• Cross-Vertical Cadence: Lead national and zonal review cadences, maintaining transparent reporting channels with Senior Management.
• Alignment & Consensus: Drive cross-departmental alignment on project goals, SLAs, and performance metrics.

3. Client Relationship Management & Onboarding

• Client Engagement: Manage enterprise client interactions during initial onboarding, system integrations, and multi-location deployment phases.
• Requirement Gathering: Translate complex customer requirements into feasible operational project scopes and service-level agreements (SLAs).
• Feedback Loops: Conduct regular cadence meetings (MBR/QBR) with clients and key internal business heads to ensure satisfaction and project value realization.

4. Process Implementation & Operational Rollout

• Workflow Deployment: Translate strategic SOPs and operational guidelines into actionable ground-level workflows across pan-India networks.

• Systems Integration: Collaborate with IT, Operations, and Billing teams to ensure seamless system tagging, API integrations, and code creation.

• Performance Monitoring: Establish KPIs, operational dashboards, and tracking mechanisms to evaluate post-implementation project performance.

Key Performance Indicators (KPIs)

• On-Time Project Delivery: % of project milestones delivered within agreed schedules.

• Cross-Functional SLA Adherence: Speed and quality of onboarding, code creation, and integration cycles.

• Stakeholder Satisfaction: Client CSAT/NPS scores and internal stakeholder alignment ratings.

• Process Efficiency: Zero revenue leakage during rollouts and seamless transition from onboarding to operations.

Required Knowledge, Skills, and Attributes

• Core Project Management: Strong expertise in PM frameworks, timeline tracking, resource planning, and risk assessment.

• Tools & Software: Proficiency in Project Management tools (MS Project, Jira, Trello, Asana, Advanced Excel/PowerPoint, Tableau/PowerBI).

• Supply Chain & Logistics Awareness: Solid understanding of express logistics, supply chain operations, or B2B sales/onboarding workflows.

• Exceptional Communication: Outstanding verbal, written, and presentation skills suited for C-suite interaction and client discussions.

• Problem-Solving Ability: Strong analytical mindset with a structured, data-driven approach to resolving operational friction.

• Adaptability & Resilience: Ability to manage multiple high-priority projectssimultaneously in a fast-paced environment.

Key Profile Highlights:

• Role: Manager Project Management (PMO & Implementation)

• Experience: 1 to 10 Years

• Qualification: Mandatory MBA / PGDM

• Core Focus: Cross-functional coordination, client onboarding, operational rollout, and timeline management