Project Manager (Chatbot & Callbot Projects)

We are looking for a proactive and execution-driven Project Manager to lead end-to-end delivery of AI and technology projects. This role requires someone who thrives in a fast-paced environment, learns quickly, adapts on the go, and effectively manages multiple stakeholders while ensuring projects are delivered on time, within scope, and drives real client value and adoption.

Key Responsibilities

🔹 Project Planning & Execution

● Lead end-to-end project delivery from kickoff to deployment and post-go-live support.

● Define project scope, timelines, milestones, and deliverables aligned with business goals.

● Ensure projects are delivered on time, within scope, and meet quality expectations.

🔹 Requirements & Scope Management

● Work with Presales, Product, and Clients to clearly define project scope and objectives.

● Translate business requirements into actionable project plans and task breakdowns.

● Manage scope changes proactively and enforce scope control to avoid project overruns.

🔹 AI Project Delivery (Bot / Automation Focus)

● Manage implementation of AI bot solutions including:

o Bot workflows and conversation setup

o API / MCP integrations

o Automation logic and triggers

o Voice / call bot deployment (if applicable)

● Ensure alignment between proposed solution and actual delivery.

🔹 Cross-Functional Coordination

● Coordinate with Engineering, Product, QA, and Customer Success teams to drive execution.

● Facilitate daily/weekly syncs, sprint planning, and progress tracking.

● Ensure clear communication and alignment across all stakeholders.

🔹 Stakeholder & Client Management

● Act as the main point of contact for clients during project delivery.

● Manage expectations, timelines, and communication effectively.

● Conduct regular project updates, demos, and review sessions with clients.

🔹 Risk & Issue Management

● Identify project risks, dependencies, and bottlenecks early.

● Proactively resolve issues and escalate when necessary.

● Ensure minimal disruption to project timelines and outcomes.

🔹 Quality Assurance & Delivery Standards

● Ensure all deliverables meet defined requirements and quality standards.

● Work closely with QA and internal teams to validate outputs before client delivery

● Maintain documentation for all project activities and handovers.

🔹 Handover & Client Success Alignment

● Ensure smooth transition from Project Delivery to Customer Success.

● Provide complete documentation, workflows, and context for onboarding.

● Support initial onboarding and ensure client adoption and satisfaction.

🔹 Continuous Improvement

● Identify gaps in processes and recommend improvements.

● Contribute to building standardized frameworks (e.g., 3-week PSG delivery model).

● Improve delivery efficiency, communication, and client experience.

Minimum Requirements:

● Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field.

● Min. 3 years of experience in Project Management, preferably in SaaS, AI, or technology delivery.

● Strong understanding of:

• Software development lifecycle (SDLC)

• APIs and system integrations

• AI / chatbot / automation project delivery (preferred)

● Experience managing multiple projects simultaneously.

● Familiarity with Agile / Scrum methodologies.

● Strong communication and stakeholder management skills.

Technical & Tool Proficiency:

● Microsoft Office Suite, Google Workspace

● Project management tools (e.g., ClickUp, Jira)

● Collaboration tools (e.g., Slack, GitHub)

● Familiarity with CRM systems and documentation tools

● Basic understanding of AI tools, bot platforms, and integration workflows

(Optional – Strong Advantage)

● Experience delivering AI bot / conversational AI projects

● Experience with voice bot / call automation systems

● Experience working with government grants (e.g., PSG projects)

● Familiarity with no-code / low-code automation tools

● Experience in client-facing delivery roles

What We Expect (Working Style & Culture Fit):

● Fast-Paced Execution – Comfortable working in a dynamic environment with tight timelines and evolving priorities.

● Learn Fast, Adapt Faster – Ability to quickly understand new technologies, products, and industries.

● Ownership & Accountability – Takes full ownership of product outcomes from ideation to delivery.

● Multitasking & Prioritization – Able to manage multiple product streams and deadlines effectively.

● Stakeholder Management – Strong ability to align and coordinate across Product, Tech, Sales, and Clients.

● Problem-Solving Mindset – Able to break down complex problems and deliver practical solutions.

● Data-Driven Thinking – Uses data and insights to guide decisions and improvements.

● Continuous Improvement – Constantly iterating and innovating to enhance product value.

● Resilience & Positive Attitude – Able to handle ambiguity, feedback, and pressure constructively.