Project Manager

Responsibilities:

• Plan, manage, and execute IT operations projects from initiation to completion, ensuring goals and timelines are met effectively.
• Lead and coordinate IT operations teams while collaborating with other teams (development, QA, network, and other stakeholders) to achieve project objectives.
• Handle operational IT incidents, identify root causes, and implement timely solutions to minimize service disruptions.
• Efficiently manage and utilize resources, including staff, hardware, and software, to ensure smooth project execution.
• Identify potential risks and issues within the operational environment and develop mitigation and contingency plans.
• Proactively communicate with internal and external stakeholders on project status, escalations, and performance reports.
• Ensure that IT operational changes are managed in accordance with organizational processes and change management policies.
• Ensure IT services meet Service Level Agreements (SLAs) and that operations are running optimally and reliably.
• Identify areas for improving efficiency and effectiveness of IT operations processes through regular monitoring and evaluation.

Job Requirements

• Bachelor's degree in IT, Computer Science, Information Systems, or a related field. Project Management certification (PMP) is a plus.
• Minimum of 3 years of experience as a Project Manager, specifically in IT operations or infrastructure.
• Strong understanding of IT systems, infrastructure, networking, servers, and monitoring tools such as new relic, grafana, or others.
• Experience with project management tools such as JIRA, Trello, Microsoft Project, or similar platforms.
• Ability to quickly analyze technical and operational issues and make sound decisions.
• Strong communication skills to translate technical details to non-technical teams, and to effectively lead meetings and presentations.
• Proven experience leading multidisciplinary teams and motivating them to achieve collective goals.
• Flexibility and ability to work in a dynamic, fast-paced environment.
• Familiarity with ITIL, DevOps, or Agile methodologies for operational and development processes.
• Experience in managing project risks with a proactive approach to issue prevention.