Project Manager

Key Responsibilities

• Lead end-to-end project delivery across multiple markets and geographies.
• Coordinate with market teams and ensure alignment on project scope, timelines, milestones, and deliverables.
• Develop and maintain detailed project plans, schedules, milestones, dependencies, and resource requirements.
• Proactively identify, track, and manage risks, issues, dependencies, and project constraints.
• Monitor project costs, quality, timelines, and overall delivery performance.
• Facilitate effective communication between business stakeholders, technology teams, vendors, and market teams.
• Drive stakeholder alignment and ensure timely resolution of project blockers.
• Coordinate and manage testing, UAT, defect resolution, and business readiness activities.
• Plan and execute cutover and go-live activities, ensuring appropriate readiness across all teams.
• Manage post-go-live hypercare/sustain activities and ensure smooth handover to the support/BAU teams.
• Maintain project documentation, status reports, action trackers, RAID logs, and governance materials.
• Provide regular project updates to senior stakeholders and leadership.
• Identify opportunities for process improvements and proactively resolve delivery challenges.
• Ensure adherence to project governance, quality standards, and agreed delivery methodologies.

Required Skills & Experience:

• Proven experience as a Project Manager / Program Manager, preferably within Logistics, Supply Chain, Retail, E-commerce, or technology-driven environments.

• Experience managing multi-market or multi-country rollouts.

• Strong project planning and execution skills.

• Hands-on experience in dependency, risk, cost, quality, and stakeholder management.

• Experience managing testing, UAT, cutover, go-live, hypercare, and project handover.

• Strong communication, coordination, negotiation, and problem-solving skills.

• Ability to work effectively with cross-functional and geographically distributed teams.

• Good working knowledge of:

• Jira

• Confluence

• SharePoint

• Power BI

• Good understanding of Supply Chain and Logistics processes.

Preferred / Advantageous Experience:

• Experience with Order Management Systems (OMS).
• Knowledge of Warehouse Management Systems (WMS).
• Experience working with 3PL (Third-Party Logistics) systems.
• Understanding of OMS WMS 3PL integrations.
• Experience with logistics, warehouse, order fulfillment, distribution, or transportation systems.
• Experience managing system integrations, interfaces, or technology transformation projects.
• Experience in large-scale retail or e-commerce transformation programs.
• Experience working across international markets and coordinating global/local business requirements.