Project Manager

Account Manager to oversee client projects from initiation through completion. The ideal candidate will have a strong background in Account Management and Project Management, with the ability to coordinate multiple stakeholders, manage complex projects, and deliver exceptional client experiences.

This role is highly operational, process-driven, and detail-oriented. The successful candidate will serve as the primary point of contact for assigned clients, ensuring seamless communication between customers and internal departments including Operations, Design, Production, Finance, and Fulfillment.

We are looking for professionals who enjoy managing projects, building client relationships, and taking ownership of outcomes. This position is best suited for individuals who thrive as individual contributors and are interested in long-term growth within Account Management.

Key Responsibilities

• Manage client projects from inception through completion, ensuring timelines, quality standards, and customer expectations are met.
• Serve as the primary point of contact for assigned accounts and maintain strong client relationships.
• Coordinate closely with internal teams including Operations, Design, Production, Finance, Sales, and Fulfillment to ensure successful project execution.
• Support Account Executives on large-scale custom award projects and manage independent projects simultaneously.
• Monitor project progress, identify risks, and proactively resolve issues.
• Maintain accurate project documentation, schedules, and client communications.
• Ensure adherence to company processes, standard operating procedures, and quality standards.
• Manage customer expectations while delivering exceptional service and project outcomes.
• Assist in proposal development, project planning, and implementation activities.
• Provide regular updates to stakeholders regarding project status, milestones, and deliverables.
• Take ownership of project execution and ensure successful delivery from start to finish.

Qualifications

• Bachelor's Degree required.
• Minimum of 3 years of Account Management and/or Project Management experience.
• Proven experience managing projects from initiation through completion.
• Strong experience coordinating multiple departments and stakeholders.
• Demonstrated success in client-facing account management roles.
• Experience managing high-value, complex, or customized products and services is highly preferred.
• Strong understanding of project coordination, customer relationship management, and operational processes.

Preferred Background

Candidates with experience in the following areas are highly preferred:

• Account Management
• Project Management
• Client Services
• Customer Success
• Program Management
• High-value product sales with significant post-sale project coordination

Candidates with primarily the following backgrounds may not be the best fit:

• Public Relations (PR)
• Media Relations
• Social Media Management
• Event Planning
• Traditional Sales-focused roles without project ownership responsibilities

Required Skills & Competencies

Project & Account Management

• Strong project management and organizational skills.
• Ability to manage multiple projects simultaneously.
• Proven ability to coordinate cross-functional teams and stakeholders.
• Strong client relationship management capabilities.

Communication & Stakeholder Management

• Excellent verbal and written communication skills.
• Ability to manage customer expectations professionally.
• Strong presentation and interpersonal skills.
• Ability to communicate effectively with executives, clients, and internal teams.

Operational Excellence

• Highly detail-oriented and process-driven.
• Strong ability to follow and improve established workflows and procedures.
• Ability to maintain accuracy while managing multiple priorities.
• Strong documentation and project tracking skills.

Problem Solving & Ownership

• Resourceful and solution-oriented mindset.
• Ability to identify risks and proactively resolve issues.
• Strong decision-making and critical-thinking abilities.
• Takes full ownership of projects and outcomes.

Technical Skills

• Proficiency in Google Workspace and Microsoft Office Suite.
• Experience with project management and CRM platforms is preferred.
• Strong reporting and documentation skills.