Project Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus): For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.

As a Project Manager, you will:

• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.
• Create an implementation strategy/outline in coordination with assigned resources.
• Communicate implementation strategies, requirements, and assignments to team members.
• Facilitate project reviews and work with the team to assess opportunities for improvement.
• Develop project timelines using project management software and hybrid agile methodologies.
• Define and control project scope using standard project management methodologies and internal quality control/assurance.
• Direct, manage, monitor, and control time and resources throughout the project lifecycle to facilitate multiple implementation projects simultaneously.
• Ensures customer success and satisfaction in a friendly and courteous manner.
• Maintains customer records by updating account information.
• Maintains product and industry knowledge to improve performance and skill set.
• Meet or exceed established performance requirements and goals.
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes.
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer's quality standards by ensuring that activities are properly sequenced and within coordinated timelines.
• Communicate across various departments and with multiple third-party vendors to ensure project progress.
• Ensure key project stakeholders are kept informed over the entire project lifecycle.
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing as lessons learned.

Requirements

• Bachelor's degree in MIS or related field preferred.
• PMP or CAPM certification is a plus.
• 1 to 3 years of Project Management experience preferred.
• Software life cycle knowledge.
• Experience managing an implementation team.
• Strong leadership skills with the ability to work as part of a project team.
• Aptitude to quickly become a TCP systems expert.
• Excellent oral and written communication skills.
• Strong logical, analytical, and reasoning abilities.
• Demonstrate organizational skills while working on multiple projects.
• Strong understanding of technical designs, database structures, and specifications.
• Strong analytical and software management skills, including a thorough understanding of how to interpret customer business needs, and translate them into a project plan.
• Ability to travel up to 50% of the time, including overnight and weekends.
• Experience with accounting and/or payroll systems preferred.
• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus

Benefits

• Competitive salary based on experience
• 20 days PTO and 13 days of companywide holidays
• 8 hours to volunteer and impact your community
• Comprehensive benefits (Health/Dental/Vision/401K)
• Employee choice benefit