Project Manager

If you are interested share you resume on my mail id : [email protected] .

Role & responsibilities :

The Customer Recovery Manager will lead a cross-functional team (CFT) responsible for managing the recovery of excess payouts from customers in a structured, compliant, and customer-centric manner. The role requires strong stakeholder management, governance oversight, vendor coordination, and the ability to balance financial recovery with a positive customer experience.

Key Responsibilities :

Recovery Management: Drive end-to-end recovery of excess payouts from customers. Develop and execute recovery strategies aligned with risk, compliance, and business objectives. Monitor recovery progress and ensure timely closure of cases.

Customer Engagement: Ensure communication is transparent, professional, and aligned with customer experience standards. Handle escalations and sensitive cases with a solution-oriented approach.

Vendor Management: Coordinate with external recovery vendors, monitor vendor performance, and ensure adherence to regulatory and ethical recovery practices.

Cross-functional Coordination: Liaise with internal teams such as Operations, Risk, Legal, Compliance, Finance, and Customer Service to ensure effective recovery activities.

Governance & Controls: Establish robust governance frameworks for recovery activities and maintain audit trails and proper documentation for all recovery actions.

Skills :

The candidate should have strong stakeholder management and influencing skills, experience in customer recovery, collections, or dispute resolution, excellent communication and negotiation skills, data-driven decision-making and analytical ability, vendor management experience.

Qualifications :

The candidate should be a Graduate or Postgraduate.

Experience

The candidate should have 2 - 4 years of experience in program management, collections, or customer resolution roles, with prior experience in handling recovery or collections and exposure to working with cross-functional teams and external vendors.