SHI
Project Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
20 August 2026
What they need
We're Hiring | Customer Success Manager Networking
We are looking for professionals with a Project Management or Service Delivery background who have strong customer-facing experience and the potential to transition into a Customer Success Manager role.
Location: Hyderabad (Work from Office)
We're looking for professionals who have experience in:
Managing enterprise customer relationships in IT Infrastructure environment
Project Management, Service Delivery, or Customer Engagement
NOC, SOC, Networking, Managed Services, Cloud, or Cyber Security domains
Driving customer onboarding, service adoption, renewals, and customer satisfaction
Conducting customer reviews, managing escalations, and collaborating with cross-functional teams
Working with enterprise customers and executive stakeholders
Preferred Background:
- 5–8 years of experience in Project Management, Service Delivery, or Customer Success
- Experience with System Integrators (SI) or Managed Services organizations
- Strong understanding of ITIL, SLAs, Incident Management, Customer Lifecycle, and Customer Retention
- Excellent communication and stakeholder management skills
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