Project Manager

Who you are

• Proven success delivering enterprise software implementation projects on time, within budget and scope
• Excellent communication and stakeholder management skills, including working with C-level executives
• Strong leadership and collaboration skills, able to influence without direct authority
• Strategic thinker with strong risk management, planning and prioritisation capabilities
• Calm, organised and results-driven under pressure, with excellent time management
• Confident in presenting, reporting and managing multiple complex projects simultaneously
• Bonus: experience with workforce management or HR software, experience managing customers in a frontline or operationally complex industry

What the job involves

• As a Project Manager at Sona, you'll lead the coordination of an Implementation Pod consisting of a Solutions Architect and a Solutions Specialist, and together you'll own a portfolio of enterprise implementations for our customers
• You'll run implementations of Sona's products (HR, Scheduling, Payroll, LMS & ATS) end to end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers
• You'll partner closely with senior stakeholders from our customers and internally across our Commercial, Product and Customer teams
• We're a growing business, so you'll also need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication
• Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards
• Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders
• Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery
• Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment
• Produce clear, consistent documentation and status reports, escalating risks where required
• Support our Land and Expand approach by driving strong customer partnerships and early value realisation
• Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction

Benefits

• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Pension contributions matched up to 5%
• Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
• Annual all expenses paid team retreats
• The latest Macbook and equipment for your home office
• Professional development budget
• Unlimited free books
• Comprehensive health insurance via Bupa