Project Manager

Project Manager Operations

The role of the Project Manager is to plan, execute, and finalize projects and tasks within Operations, according to strict deadlines and within budget, with consideration to revenue impacts. This includes gathering appropriate resources and coordinating the efforts of team members in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle, as well as be responsible for the coordination, documentation, execution, control, and completion of specific Operations projects ensuring consistency with company and department strategy, commitments, and goals.

In this role you will:

• Lead the planning and execution of Operations change management initiatives, including work requests and related hours in workflow tool.
• Plan and schedule project timelines and milestones using approved tools and track deliverables.
• Support business objectives in collaboration with management and stakeholders and revise as appropriate to meet changing needs and requirements.
• Effectively communicate project expectations and requirements to Team Members and Stakeholders in a timely and clear fashion.  Coordinate tasks with appropriate personnel.
• Provide direction and support to project team, facilitate the planning of project scope and deliverables, develop full scale project plans, assemble and coordinate project staff, and manage project resource allocation
• Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope.
• Apply the Results methodology and enforce project standards.
• Identify and minimize company exposures and risks on projects.
• Ensure project documents are complete, current, and stored appropriately.
• Track project hours and project milestones on a daily/weekly basis to monitor and report on progress of the project to all stakeholders
• Follow up with Clients, when necessary, to provide stakeholders with appropriate data to complete their work items.
• Review deliverables prepared by team before passing to client to ensure accuracy and consistency with objectives and plans.

We are looking for someone who has:

• Bachelor’s degree or equivalent in project management or business
• Knowledge of project management techniques and tools
• Demonstrated success in managing large-scale projects across both internal and external entities
• Experience in call/contact centers preferred
• Experience in managing client relationships and communications as customer facing liaison
• Microsoft Office Suite (including Project – used for launch and major projects)
• Strong critical thinking and problem-solving skills including planning and organizing
• Communication skills (written and verbal) with both internal and external parties
• Work as part of a team and delegate appropriately
• Conflict management skills