Project Manager

Role Summary

We’re looking for a Project Manager to take ownership of property restoration projects from initial assessment through completion.

This is a hands-on role with accountability for project scope, schedules, budgets, customer experience, and overall project delivery. You’ll manage residential and commercial restoration projects, working closely with clients, insurance professionals, trades, and internal teams to keep work moving and ensure projects are delivered safely, efficiently, and in line with project expectations.

Success in this role means staying organized, communicating proactively, solving problems as they arise, and maintaining clear control over multiple active projects. You’ll be trusted to manage day-to-day project decisions, keep stakeholders informed, and deliver a high-quality customer experience from start to finish.

What you can expect

• Steady, full-time work within an established property restoration company.
• A long-tenured team in a family-run business.
• A senior role with significant independence, accountability, and ownership.
• A mix of residential and commercial restoration projects with varying levels of complexity.
• Ongoing industry training and professional development.

What you’ll be responsible for

• Managing assigned residential and commercial restoration projects involving water, fire, wind, mould, asbestos, and other property losses from initial assessment and planning through repair, completion, and closeout.
• Conducting initial site inspections to assess loss conditions, confirm project scope and requirements, identify changes, and support effective project planning.
• Evaluating project scopes, estimates, budgets, schedules, documentation, and resource requirements before and throughout the project.
• Reviewing restoration and reconstruction estimates for alignment with project scope using Xactimate and other applicable estimating or claims-management systems.
• If required, coordinating the resources required to complete work safely and efficiently.
• Managing changes to project scope and cost and ensuring they are properly documented, communicated, and approved.
• Monitoring project schedules, costs, budgets, and overall financial performance and taking action when projects move off plan.
• Supporting timely billing and project closeout by ensuring approved scope changes, costs, and required documentation are accurately captured and communicated.
• Working toward established project and company KPIs while maintaining quality, service, and customer expectations.
• Maintaining visibility into project status, performance, risks, and emerging issues and proactively communicating material concerns to leadership.
• Maintaining clear and proactive communication and strong working relationships with property owners, insurance adjusters, consultants, property managers, trades, suppliers, subcontractors, and internal team members.
• Managing client expectations and resolving project concerns, changes, and delays in a timely and professional manner.
• Communicating project scope, costs, timelines, and changes with insurance professionals and other stakeholders as required.
• Building and maintaining relationships with adjusters, insurers, property managers, referral partners, and other industry contacts to support strong partnerships and future business opportunities.
• Identifying project risks and issues and taking appropriate action to protect quality, timelines, customer experience, and project performance.
• Ensuring work is completed in accordance with company procedures, applicable safety requirements, industry standards, and agreed project scope.
• Ensuring project files contain accurate, complete, and current documentation throughout the lifecycle of the claim.
• Escalating complex project, technical, financial, or customer issues when additional support or direction is required.
• Supporting emergency response when required.

What you bring

• 3+ years of project management experience within property restoration, insurance restoration, construction, or a closely related industry; restoration or insurance-repair experience is preferred.
• Proven ability to independently manage restoration or construction projects through multiple stages of the project lifecycle.
• Good knowledge of residential and/or commercial construction, repair practices, sequencing, and building systems.
• Strong understanding of estimating, project budgeting, cost control, change management, and project financial performance.
• Demonstrated ability to coordinate multiple resources, schedules, and competing project priorities.
• Knowledge of insurance claims and restoration processes, including experience working with property owners, adjusters, consultants, and other project stakeholders.
• Working knowledge of Xactimate and/or other restoration estimating and claims-management platforms.
• Strong communication and relationship-management skills, with the ability to manage expectations, resolve issues, and work effectively with clients, trades, and internal teams.
• Highly organized and proactive, with sound judgment, problem-solving skills, and the ability to manage multiple active projects and priorities.

Nice to have

• Advanced Xactimate estimating experience.
• IICRC certifications or other relevant restoration-industry designations.

Requirements for the role

• Grade 12 diploma or equivalent; post-secondary education in Construction Management, Project Management, Business, or a related field is considered an asset.
• Valid driver’s license and ability to travel to project sites throughout the service area.
• Willingness to participate in the on-call or emergency response schedule as required.
• Willingness to complete required industry training and maintain applicable certifications.
• Ability to attend company, client, and industry events as required.

Benefits

• Health care and dental benefits.
• RRSP matching.
• Paid training and certification renewals.
• Company vehicle
• Opportunities for ongoing professional and industry development.

Community & team

We’re locally owned and involved in the communities we work in. Team members may choose to take part in optional community initiatives such as Habitat for Humanity clean-ups or employee-selected charity support. Participation is always voluntary.

What to expect from the hiring process

• Short phone screen → structured interview → references → offer.

Our Commitment to Inclusion

DKI Miller is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone. If you require accommodation at any stage of the recruitment process, please let us know. We’re happy to work with you to ensure your experience is comfortable and barrier-free.

Pay: $60,000.00-$75,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match

Work Location: In person