Project Manager

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

SUMMARY OF ESSENTIAL FUNCTIONS

Catalent is a leading provider of advanced technologies and outsourced services for the pharmaceutical, biotechnology and consumer health industry.

·       Lead in the management and successful delivery of assigned Projects/ client relationships and will provide out-of-date cover as required.

·       Support the management and successful delivery of assigned Projects and will provide out of office cover as required.

·       Catalent Advocate and the Client Advocate.

·       Responsible for developing solution-based approaches to project issues and customer relationship management.

·       Responsible for communicating via teleconference as well as e-mail and other forms of client communication.

·       Promote continuous improvement in all aspects of the job.

·       Focus on professionalism and Customer Service Excellence when working with all internal and external clients.

·       Display a high degree of independent judgment and analyses to complete the responsibilities of this position

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES

• Under own direction for assigned projects or in support of a PM team co-ordinate projects from award stage to completion ensuring correct planning timelines are generated, monitored and tracked to ensure successful adherence and completion

• Attend and produce minutes and actions for client meetings/ teleconferences/ client visits and Audits to support own assigned projects or PM team and understand full scope requirements to generate all required project documentation. If acting as a remote to site Project Manager, may be required to attend on site meetings.

• Receive, monitor and manage client supplied label text/ Randomizations, drug, components and materials and ensure delivery to internal functions as required

• Generate required documentation and liaise with depot group for 3rd party depot set up

• Manage inventory reporting and monitor and track client inventory in line with project requirements

• Set up clients on fusion suite as required, provide ongoing support for client use and password management

• Accurately Forecast M&P revenue, PM revenue, and supply chain to support S&OP and site forecast process

• Utilize and drive Workfront for day to day project activities

• Set up returns phase of projects, generate manage and monitor IDR’s and destruction process ensuring invoicing completed

• Collect KPI data and supply to PM team

• Assist with departmental training and completion of training documentation

• Mentor junior project managers and project coordinators

• Review contracts, investigate and propose solutions for disputed invoices and effectively manage invoice queries to ensure timely resolution and payment

• When acting in a supporting role, provide information to the lead Project Manager on specific project requirements and deputise in lead Project Manager’s absence

• Proficient with JDE and will perform all project set up entries and tracking as needed for all projects assigned as support or lead, and will also be responsible for marking financial milestones

• Assist in the preparation and regular review of Standing Operating Procedures relating to own areas of responsibility

• Any other duties which may properly be assigned to this post

• May be requested to perform any role/level within the CSE team if trained to do so

• In the event of a recall situation of an assigned project (genuine or mock) will form part of the recall team as required to perform the recall activities

• Attend and produce minutes and actions for client meetings/ teleconferences/ client visits and Audits to support own assigned projects or PM team and understand full scope requirements to generate all required project documentation. If acting as a remote to site Project Manager, may be required to attend on site meetings.

• Receive, monitor and manage client supplied label text/ Randomizations, drug, components and materials and ensure delivery to internal functions as required

• Generate required documentation and liaise with depot group for 3rd party depot set up

• Manage inventory reporting and monitor and track client inventory in line with project requirements

• Set up clients on fusion suite as required, provide ongoing support for client use and password management

• Accurately Forecast M&P revenue, PM revenue, and supply chain to support S&OP and site forecast process

• Utilize and drive Workfront for day to day project activities

• Set up returns phase of projects, generate manage and monitor IDR’s and destruction process ensuring invoicing completed

• Collect KPI data and supply to PM team

• Assist with departmental training and completion of training documentation

• Mentor junior project managers and project coordinators

• Review contracts, investigate and propose solutions for disputed invoices and effectively manage invoice queries to ensure timely resolution and payment

• When acting in a supporting role, provide information to the lead Project Manager on specific project requirements and deputise in lead Project Manager’s absence

• Proficient with JDE and will perform all project set up entries and tracking as needed for all projects assigned as support or lead, and will also be responsible for marking financial milestones

• Assist in the preparation and regular review of Standing Operating Procedures relating to own areas of responsibility

• Any other duties which may properly be assigned to this post

• May be requested to perform any role/level within the CSE team if trained to do so

• In the event of a recall situation of an assigned project (genuine or mock) will form part of the recall team as required to perform the recall activities

POSITION REQUIREMENTS

Education and Experience:

• Bachelor's Degree in Business, Science, Project Management, or a related discipline, or an equivalent combination of education and relevant work experience
• 4 years of experience in customer service, project coordination, client services, or a related business function preferred
• Professional Project Management Qualification is an advantage

Knowledge/Skill Requirements:

• Proficient in the use of IT systems and business applications
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Excellent interpersonal, written, and verbal communication skills
• Ability to work effectively both independently and as part of a cross-functional team, demonstrating a "right-first-time" approach and commitment to service excellence
• Customer-focused mindset with a proven ability to build and maintain positive relationships with internal and external stakeholders
• Strong problem-solving skills and the ability to respond effectively to changing business needs