Project Manager

JOB SUMMARY

The Project Manager is responsible for the end-to-end coordination and delivery of projects, ensuring scope, timelines, dependencies, stakeholders, risks, and deliverables are effectively managed from initiation through completion.

The role provides leadership and coordination across cross-functional teams to ensure projects are delivered within agreed scope, schedule, quality, and budget requirements while maintaining strong governance and stakeholder engagement.

POSITION RESPONSIBILITIES

1.       Project Planning

Key Responsibilities

• Translate approved business requirements into a structured project delivery plan.
• Define project scope, milestones, timelines, deliverables, and success measures.
• Develop and maintain project schedules and implementation roadmaps.
• Identify dependencies, assumptions, constraints, risks, and resource requirements.
• Establish governance, reporting, and delivery frameworks.

Expected Outcomes

• Approved project plan and schedule.
• Clearly defined milestones and deliverables.
• Identified risks, dependencies, and resource requirements.
• Stakeholder alignment on project objectives and timelines.

2.       Delivery Coordination

Key Responsibilities

• Coordinate delivery activities across cross-functional teams, including business, technology, operations, change, and external delivery partners where applicable.
• Monitor progress across Define & Analyse, Design, Develop, Test, and Deploy phases.
• Manage interdependencies between project streams and teams.
• Coordinate and facilitate project meetings, workshops, and status reviews.
• Ensure timely completion of project activities and handoffs.

Expected Outcomes

• Delivery activities executed according to plan.
• Effective collaboration between delivery teams.
• Timely completion of project milestones.
• Escalations and dependencies proactively managed.

3.       Governance and Accountability

Key Responsibilities

• Maintain project governance artefacts and documentation.
• Ensure clarity of responsibilities through agreed governance and RACI frameworks.
• Monitor project scope, requirements, risks, issues, decisions, and change requests.
• Prepare status reports, dashboards, and executive updates.
• Escalate critical issues, risks, and decisions requiring leadership intervention.
• Ensure compliance with organisational policies, standards, and governance requirements.

Expected Outcomes

• Effective project governance and oversight.
• Accurate and timely reporting.
• Risks and issues actively managed.
• Compliance with governance and reporting standards.

4.       Stakeholder Management

Key Responsibilities

• Build and maintain effective relationships with project sponsors, business owners, and delivery teams.
• Facilitate stakeholder communication and engagement activities.
• Manage stakeholder expectations and support decision-making processes.
• Provide ongoing visibility of project progress, achievements, risks, and issues.
• Resolve stakeholder concerns through structured engagement and communication.

Expected Outcomes

• Strong stakeholder relationships.
• Clear and timely communication.
• Effective decision-making and issue resolution.
• Stakeholder confidence in project delivery.

5.       Delivery Oversight

Key Responsibilities

• Monitor deliverables against agreed scope, timelines, budget, and quality expectations.
• Coordinate testing, readiness assessments, deployment, and implementation activities.
• Track resolution of risks, issues, defects, and outstanding actions.
• Validate completion and acceptance of project deliverables.
• Facilitate project closure and lessons learned activities.
• Ensure operational transition and handover requirements are completed.

Expected Outcomes

• Successful delivery of project outcomes.
• Readiness for implementation and adoption.
• Formal acceptance of deliverables.
• Effective project closure and knowledge transfer.

KEY DELIVERABLES

• Project Charter
• Project Delivery Plan
• Project Schedule and Roadmap
• Project Status Reports
• Risk, Issue, and Dependency Registers
• Decision Log
• Stakeholder Communication Plan
• Testing and Readiness Plans
• Deployment Plans
• Project Closure Report
• Lessons Learned Register

SKILLS AND COMPETENCIES

Technical Competencies

• Project planning and scheduling
• Project governance and reporting
• Risk and issue management
• Resource and capacity planning
• Stakeholder management
• Business change management
• Budget and cost tracking
• Delivery lifecycle management
• Workshop facilitation
• Microsoft Project, Planner, Azure DevOps, or equivalent tools

Behavioural Competencies

• Leadership and influence
• Communication and presentation skills
• Critical thinking and problem solving
• Planning and organization
• Relationship management
• Accountability and ownership
• Negotiation and conflict resolution
• Adaptability and resilience
• Results orientation

AUTHORITY

• Coordinate project activities across participating teams.
• Facilitate project planning, scheduling, and reporting activities.
• Escalate project risks, issues, and critical decisions.
• Recommend corrective actions to maintain project performance.
• Manage project governance processes within delegated authority.
• Request project status updates and stakeholder input required for delivery.

BENEFITS

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Supportive and inclusive work environment.