Project Manager

We are looking for an organised, proactive Project Manager to join our successful marketing, website design and development agency based in Salisbury.

This is a varied, hands-on role at the centre of a busy creative business. You’ll work closely with the Director, designers, developers, marketers and clients to make sure projects progress smoothly, deadlines are met and clients receive a high standard of communication throughout.

The role is suited to someone with strong project management experience who is confident taking ownership, managing multiple priorities and working closely with the Director and wider team.

A key part of the role will be managing a selection of website and digital projects from start to finish. You’ll create and maintain project timelines, coordinate designers and developers, track actions and deadlines, communicate with clients and make sure projects continue moving forward.

You’ll also support the Director with prospective and existing clients. This may include attending meetings, taking notes, coordinating follow-up actions, assisting with proposals and helping ensure opportunities and client requests are followed through.

Alongside project delivery, you’ll help maintain and grow relationships with selected existing clients. This will include proactively contacting clients, checking in on their current requirements, understanding upcoming needs and identifying opportunities where they may benefit from additional services or project work.

You’ll act as a key point of contact for selected clients, helping ensure they feel looked after and that potential opportunities are followed up appropriately.

This is a great opportunity for someone who enjoys variety, client communication, problem-solving and taking ownership. You’ll play an important role in making sure our projects are delivered successfully, our clients receive a positive experience and existing client relationships continue to develop.

Key responsibilities

Managing website and digital projects from initial kickoff through to completion

Creating and maintaining project timelines, actions and deadlines

Coordinating designers, developers and marketers to keep projects moving

Keeping clients updated throughout their projects

Managing selected client relationships and acting as a key point of contact

Proactively contacting existing clients to maintain relationships and understand upcoming needs

Carrying out regular account-management calls with selected clients

Identifying opportunities for additional services, project work and ongoing support

Following up potential opportunities and helping grow existing client accounts

Identifying and resolving issues that could delay project delivery

Monitoring project progress, budgets and allocated time

Making sure actions from client and internal meetings are followed through

Supporting the Director with meetings, notes and follow-up actions

Assisting with the preparation and population of client proposals

Following up open quotes, proposals and outstanding client decisions

Maintaining accurate project and client information within our internal systems

Experience required

3+ years’ project management experience

Ideally experience managing website, digital or creative projects

Experience dealing directly with clients

Experience coordinating multiple members of a delivery team

Experience managing multiple projects and priorities simultaneously

Comfortable working closely with a Director or senior leadership team

Previous account management or client relationship experience would be beneficial

About you

You will be highly organised, confident communicating with clients and team members and comfortable managing multiple projects at different stages.

You’ll be proactive rather than waiting to be told what needs doing, and comfortable chasing actions, resolving issues and making sure projects continue moving forward.

You’ll enjoy working in a fast-moving agency environment and be confident communicating with both clients and technical or creative team members.

You’ll also have a commercial mindset and be comfortable proactively speaking with existing clients, understanding what they need and identifying appropriate opportunities for additional work.

Benefits

28 days’ holiday per year

Your birthday off

Varied role working across a broad range of clients and projects

Friendly, growing digital agency environment

Opportunity to work closely with the Director and wider leadership team

Opportunity to help shape the future of a successful agency currently going through a growth phase

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company pension

Experience:

• Project management: 2 years (required)

Work Location: In person