Project Manager

Job Overview

E10k Group is a full-service marketing and brand agency serving home services businesses. We are hiring a Project Manager to own a portfolio of client accounts and manage the delivery of their work from request to completion.

This is a client-facing role. You will be the primary contact for your accounts, lead their recurring calls, and translate what they need into a clear plan the team can execute. You will also run the systems that keep delivery organized: intake, scheduling, partner coordination, and status reporting.

About the role

• Reports to the Vice President, Client Success & Delivery.
• Full-time, hybrid, based in our Latham, NY office.
• Salary of $65,000 to $75,000, based on experience, plus benefits.
• A small, senior team with direct access to leadership and no layers between you and the work.
• An agency in growth mode, building a specialized practice for HVAC, pest control, plumbing, electrical, and roofing companies. You will help define how we deliver.

Responsibilities

• Serve as the primary point of contact for a portfolio of client accounts. Lead recurring client calls, understand each client’s goals, and keep them informed on progress and results.
• Convert client requests into clearly written tasks in Asana with owners, due dates, and the context the team needs.
• Lead a weekly delivery meeting with the team to review open work by account, confirm briefs, assets, and approvals are in place, and set delivery dates.
• Build and maintain the project plan for every account in Asana: tasks, dependencies, and dates.
• Monitor commitments daily. Identify at-risk dates early, determine the cause, and propose a solution before it affects the client.
• Run the onboarding process for every new client: kickoff within five business days of signature, access and asset collection, baseline measurement, and the 30/60/90-day plan.
• Coordinate outside partners and freelancers across creative, video, web, paid media, and AI tools: briefs, deadlines, handoffs, and quality checks.
• Publish a weekly delivery status by account and maintain monthly account health scores.
• Maintain delivery process documentation and convert repeated steps into checklists and templates.

Requirements

• 3+ years of project management, account management, or client services experience at a marketing, creative, digital, or media agency.
• Proven experience as the primary contact for clients, including leading recurring client calls with business owners.
• Advanced proficiency in Asana or a comparable platform (ClickUp, Monday.com, Wrike), including building projects and templates from scratch.
• Working knowledge of at least two of: website projects, video production, paid media, SEO, content, social media, or traditional media.
• Exceptional organization and written communication. Able to manage multiple accounts and deadlines simultaneously.
• Experience managing outside vendors or freelancers to deadlines and standards.

Preferred

• Experience with home services or local service business clients.
• Familiarity with Google Analytics, CallRail, or similar reporting tools.
• PMP, CAPM, or equivalent project management training.

Compensation and benefits

• $65,000 – $75,000 per year, based on experience.
• Paid time off and paid holidays.
• Health, dental, and vision insurance.
• 401(k).
• Hybrid schedule combining in-office days in Latham, NY with remote work.

Schedule

Full-time, Monday through Friday, with occasional flexibility for client meetings.

To apply

Submit your resume through Indeed. Include a brief description of an account or project you managed from start to finish. We review every application and respond to all candidates we interview.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: Hybrid remote in Latham, NY 12110