Project Manager

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Key Responsibilities:

• Project & Ticketing Service Management
  Manage ticketing services and projects from the point of sales deal closure through the entire project lifecycle, from project initiation to the completion of the event/project.
• Ticketing Solution Consultation & Presentation
  Present and recommend ticketing platform solutions to clients after leads have been qualified and introduced by the Partner/Account Management team. Take ownership of the project after handover from the Account Manager.
• Requirement Management
  Present, gather, analyze, and ensure the accuracy and completeness of all client requirements and project details.
• Documentation Management
  Manage all project-related documentation in accordance with established standards and procedures, and contribute to developing and improving documentation standards where necessary.
• Partner / Account Management Coordination
  Work closely with the Partner/Account Management (AM) team to provide recommendations, assess new requirements, and determine project feasibility.
• Project Team Management
  Lead and manage the project team, including Project Coordinators and Project Administrators who report directly to this position.
• Platform Support Team Management
  Oversee and manage the Platform Support team to ensure smooth system and platform operations throughout each project.
• Customer Service Coordination
  Coordinate closely with the Customer Service team to ensure effective communication and timely resolution of customer-related issues.
• Social Listening & Project Monitoring
  Monitor social listening channels for each project and identify customer feedback, issues, or potential risks that may impact the project or event.
• Project Closing & Reporting
  Prepare comprehensive project completion reports, manage project handover, and oversee the ticket refund process until all refunds and related activities are fully completed.
• Process & Workflow Improvement
  Continuously improve internal Project team workflows, processes, and operating standards to enhance efficiency, quality, and scalability.

Qualifications:

• IT Project Management Background
  Proven experience and background in IT Project Management or a similar project management role.
• Professionalism
  Strong professional presence, communication skills, and the ability to work effectively with clients, internal teams, and external partners.
• Technology & Platform Understanding
  Good understanding of technology, digital platforms, and platform-based services, with the ability to communicate technical concepts effectively to clients and stakeholders.
• Project Management Tools
  Proficient in using project management tools to plan, track, monitor, and control project progress.
• Risk & Crisis Management
  Strong analytical and risk assessment skills, with the ability to identify potential risks, develop contingency plans, and create crisis management scenarios for large-scale projects and events, particularly concerts or events accommodating 5,000–10,000+ attendees.
• Vendor & Supplier Management
  Strong ability to coordinate and manage vendors, suppliers, and external stakeholders effectively throughout the project lifecycle.
• Flexibility & Team Management
  Flexible in terms of working hours and able to effectively manage teams in fast-paced and dynamic working environments.
• Event Experience – Advantage
  Previous experience or a good understanding of on-site event operations and event environments will be considered an advantage.