Project Manager

Account Project Manager (Enterprise) Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Grow and expand clients platform usage within their organization;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.

Qualifications & Requirements

• 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
• Experience in client retention and continuous usage of the solution/service;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills is a must;
• Accountability and personal organization are essential;
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
• Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
• Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)

PERKS:

• Health Insurance

• Paid Time Off (PTO)

• Language Learning Programs

• Birthday Gift and Work Anniversary Gifts

• Birthday Off

CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

Pagamento: R$5.500,00 por mês

Benefícios:

• Assistência médica
• Trabalho remoto

Pergunta(s) de seleção:

• Linkedin
• Tell me about a time you went above and beyond for a customer?

*
This position may require occasional travel to the United States. Are you currently able to travel to the U.S. for work purposes (e.g., you hold a valid visa or are eligible to obtain one)?

Local do trabalho: Remoto