Project Manager

About the role Lead the field service organization to deliver exceptional customer value, operational excellence, and sustainable business growth. Own the technical strategy, customer satisfaction, and profitability of field service operations.

Responsibilities

Lead technical teams to perform equipment servicing, preventive maintenance programs, and provide 24/7 breakdown support to ensure operational reliability

Plan and supervise installation, testing, commissioning, and project deployments to meet quality and timeline objectives

Ensure compliance with Singapore workplace safety (WSH/HSE) requirements and local regulatory standards to maintain a safe working environment

Coordinate with clients, consultants, vendors, and contractors to facilitate seamless project and site execution, ensuring stakeholder alignment and timely delivery

Manage customer accounts operationally to enhance satisfaction and retention

Communicate effectively with customers and executives to manage complex escalations and drive customer success

Lead financial management activities including P&L oversight and budgeting to support business profitability

Partner with Engineering, Quality, and Supply Chain teams to align project goals and technical requirements

Preferred competencies and qualifications

Bachelor's degree or Diploma in Engineering or related technical field, or equivalent professional experience demonstrating advanced technical and business knowledge

Minimum 8-12 years of experience on Jurong Island in field service, technical service, customer support, or related customer-facing technical roles

Minimum 3-5 years in a management role leading teams of engineers or technical staff

Experience with mechanical equipment and high-complexity industrial equipment