Project Manager

Customer Service Executive

Job Title:

Customer Service Executive

Job Category:

Junior Management

Department/ Group:

Client Engagement

Reporting To:

Head of Client Engagement

Location:

Bangalore

Travel Required:

Yes

Experience:

2 3 years

Position Type:

Full time

Job Description

Roles & Responsibilities

Support planning and coordination of Client Engagement Team activities

Manage communications with internal and external stakeholders.

Help build positive relations within the team and external parties

Schedule and organize meetings/ events and maintain agenda

Prepare MoM and track open items until closure

Support growth and program development

Managing the ticketing tool and highlight any breach of SLA s with stakeholders

Support and facilitate the completion of regular reports

Documentation of Change Requests from client and understanding their requirements in relation to our product

Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

Analyse statistics and compile accurate reports

Preferred Requirements

Proven experience as program coordinator or relevant position

Tech savvy, proficient in MS Office

Quick learner

Ability to work with diversity and multi- disciplinary teams

Excellent time- management and organizational skills

Outstanding verbal and written communication skills

Detail- oriented and efficient

Flexible to work long hours and over weekends/ holidays when required

Onsite travel either for short or long durations will be required

Qualifications and Education Requirements

Work experience and educational background that a candidate should have when applying for position

Post Graduate degree or equivalent. (Computer Science / Engineering equivalent)

Preferably 2- 3 years of experience.

Working conditions

General Shift.

Must be flexible to extend working hours when needed and to accommodate coordination with multi- location team