Project Manager

Company: Ultra Intelligence & Communications

Cyber (UK) Business

Powering Decision Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense.

Cyber Business Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.

Job Description Based at our Cyber Centre of Excellence in Maidenhead and our site in Farnborough.

Powering Decision Join the team redefining defence technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defence.

Cyber Business Our Cyber business unit is at the forefront of pioneering advanced cryptographic and key management solutions, facilitating the confidential exchange of vital information for customers operating at both tactical and strategic echelons. Join our team and participate in the innovation that ensures the highest security and trust worldwide.

Candidates must be willing and able to obtain, and maintain, DV security clearance .

As Project Manager you will work with specialists from engineering and IT disciplines, leading a small team responsible for delivery, support and enhancement of a technical system for a key customer. The role focuses on coordination, maintaining strong customer and stakeholder relationships, and quality of service.

The successful candidate will need ensure delivery of the project to time, cost and quality, meeting KPIs and SLAs. This may include planning and running pilot projects to assess suitability for rollout to enhance the service for the stakeholder community.

Key Responsibilities

• Take ownership of delivery performance, customer satisfaction, management, measurement, and reporting both to external and internal stakeholders.
• Build and maintain strong customer relationships, acting as a trusted point of contact for operational support and service delivery matters.
• Coordinate across teams including IT and Technical Services and Compliance to ensure effective long-term delivery and support meet required standards.
• Monitor service performance, identify improvement opportunities, and drive continuous service enhancement initiatives.
• Resolve conflicts, coordinate priorities, and motivate teams to maintain high service standards and productivity.
• Communicate status, operational risks, issues, financials, delivery performance and improvement plans to stakeholders and senior leadership.
• Identify opportunities for contract growth, improvements, and additional support offerings aligned with customer needs.
• Contribute to the development of costed proposals and support models for contract changes, pilot studies and strategic growth plans.
• Planning and delivery of pilot projects to time, cost and quality, to assess the effectiveness and suitability of enhancements to be integrated into the service.

Required Skills, Experience & Qualifications

• Experienced in all aspect of Project Management, including planning and coordination, financial management, risk and issue management, stakeholder relationships, monitoring and reporting.
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships internally and externally.
• Strong leadership, coordination, and problem-solving abilities within cross-functional environments.
• Confident in establishing, controlling and reporting delivery schedule & costs against an overall budget.
• Understanding and experience of meeting and reporting internal and customer metrics, KPIs and SLAs.
• Project Management qualification, e.g. APM/Agile

Desirable Skills, Experience & Qualifications

• Degree or relevant business experience.
• ITIL knowledge advantageous.
• Experience with defence, aerospace or regulated industries.

Security Clearance

• Candidates must hold and be able to maintain, DV security clearance

#IC

Notice Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements. Applicants must be able to obtain and maintain the appropriate level of security clearance for the role. Due to the nature of our work, you must be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. For more information, please visit the UKSV website.

Our Benefits Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including:

• Participation in an Annual Bonus Scheme
• Private Medical Cover
• 25 days’ holiday (plus Bank Holidays) with the option to buy an extra 5 days
• Pension Contribution
• 4 x Life Assurance Cover
• Flexible working hours with opportunity for a 1pm finish on a Friday
• Flexible benefits including cycle to work scheme, will writing and more
• Security Clearance Allowance – where relevant and subject to you holding the required security clearance

Diversity, Equity & Inclusion Statement At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at [email protected]