Project Manager

Job highlights

• Exceptional project management skills,proficient with tools like Jira,Trello,Asana,Slack,and Monday.com

• Develop AI-driven customer interactions with platforms like ZenDesk,Gorgias,Lime Chat and custom chatbots to enhance user experience

• Minimum 7+ years experience managing e-commerce web development projects

• Manage end-to-end project lifecycles for Shopify-based e-commerce solutions.

• Coordinate closely with web developers, UI/UX designers, marketing teams, and business stakeholders to align business objectives with technical delivery.

• Design, document, and oversee implementation of workflow automation solutions using Zapier.

• Proactively identify and manage project risks, dependencies, and scope adjustments.

• Ensure project timelines and budgets are strictly adhered to, providing regular status updates to stakeholders.

• Maintain clear documentation of project requirements, workflows, automation processes, and integrations.
  Conduct regular review meetings, retrospectives, and stakeholder

• briefings.

  Requirements

Requirements:

• Minimum 7+ years experience managing e-commerce web development projects.
• Proven experience in managing external development agencies and coordinating effectively with multiple stakeholders.
• Proven expertise in Shopify Plus and extensive hands-on experience with Zapier integrations and workflow automation.
• Strong understanding of web technologies, UI/UX principles, SEO, analytics integrations, and digital marketing.
• Exceptional project management skills, proficient with tools like Jira, Trello, Asana, Slack, and Monday.com.
• Demonstrated experience working remotely and coordinating distributed teams effectively.
• Implement AI-driven and API-based automation across order management, logistics, payments, and marketing to drive efficiency.
• Seamlessly integrate tools like GoKwik, Video Commerce, CleverTap, UniCommerce, Refersion etc. for streamlined operations.
• Implement and manage tools like Klaviyo, MoEngage, WebEngage, Product Bundles, Nector.ai, and Segment to enhance customer engagement.
• Ensure high performance, cybersecurity compliance, and real-time data tracking to maintain platform reliability and security.
• Develop AI-driven customer interactions with platforms like ZenDesk, Gorgias, Lime Chat and custom chatbots to enhance user experience.
• Utilize CDP platforms to create dynamic customer profiles, segment audiences, and personalize experiences for improved retention. Implement data-driven retention strategies, personalized email campaigns, and loyalty programs.