Project Manager

Job Position: Project Manager - CDP & MarTech (Mid-to-Senior)

Department: Service & Delivery

Location: Hybrid working

Type: Full-time

Monthly salary: Negotiable (Depends on experiences)

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About Omega Grit

Omega Grit is a Data & Marketing Solutions Consultancy at the forefront of marketing technology and experience-driven solutions. We help clients integrate strategy, data, marketing, and technology to transform marketing into seamless experiences that elevate brands, foster loyalty, and drive growth.

As a certified partner of Twilio (Gold Consulting Partner & Authorized Reseller), Braze, Salesforce, Mixpanel, and Airship, our team holds certifications across CDP, CRM, marketing automation, and customer engagement platforms. Our work spans telecom, retail, financial services, and sport — delivering enterprise-grade Data & MarTech transformation at scale.

Role overview:

We are looking for an experienced Project Manager to lead the delivery of MarTech implementation projects, including Customer Data Platform (CDP) deployments, data analytics solutions, CRM and marketing automation rollouts, and multichannel engagement programs. You will serve as the central point of coordination between Omega Grit’s consulting teams, technical delivery squads, and client stakeholders — ensuring projects are delivered on time, within scope, and to the highest quality standard.

Key Responsibilities:

1) Project Planning & Execution

• Lead end-to-end project delivery for MarTech implementations including CDP (Customer Data Platform), CEP (Customer Engagement Platform), Marketing Automation, Data analytics platforms.
• Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with solution architects and consultants.
• Develop and maintain detailed project plans, RAID logs, and status dashboards.
• Manage project budgets, track burn rates, and provide accurate financial forecasting.

2) Stakeholder & Client Management

• Act as the primary point of contact for client project sponsors and steering committees.
• Facilitate requirements workshops, sprint reviews, UAT sessions, and go-live readiness assessments.
• Translate technical concepts into clear business language for non-technical stakeholders.
• Manage client expectations through proactive communication, transparent reporting, and escalation management.

3) Cross-Functional Coordination

• Coordinate across data engineering, solution architecture, QA, and marketing strategy teams to align workstreams.
• Manage third-party vendor relationships and integration dependencies (APIs, data pipelines, platform configurations).
• Oversee the handover process from implementation to managed services or client in-house teams.

4) Risk & Quality Management

• Identify, assess, and mitigate project risks and dependencies across complex, multi-platform environments.
• Ensure deliverables meet quality standards through structured review processes and testing protocols.
• Drive continuous improvement by conducting retrospectives and capturing lessons learned.

5) AI & Intelligent Automation

• Manage AI and machine learning implementation workstreams including predictive analytics, AI-powered personalization engines, recommendation systems, and intelligent audience segmentation.
• Coordinate the integration of generative AI capabilities (e.g., AI-driven content generation, conversational AI, and copilot tools) into MarTech platforms and client marketing workflows.
• Oversee the deployment of marketing automation use cases that leverage AI for next-best-action decisioning, churn prediction, customer lifetime value modeling, and dynamic content optimization.
• Facilitate data readiness assessments and collaborate with data science teams to ensure AI/ML models are properly trained, validated, and deployed within platform ecosystems.
• Champion responsible AI practices by ensuring AI-driven solutions comply with ethical guidelines, data governance policies, and regulatory requirements.

6) Methodology & Governance

• Apply Agile, Waterfall, or hybrid project management methodologies based on project needs.
• Establish and enforce project governance frameworks, change control procedures, and approval workflows.
• Maintain comprehensive project documentation including SOWs, change orders, and closure reports.

Qualifications & Requirement:

Required

• 5+ years of project management experience, with at least 1-2 years managing MarTech, data, or digital transformation projects.
• Demonstrated experience delivering CDP, CRM, marketing automation, or data analytics platform implementations.
• Solid understanding of data architecture concepts: data pipelines, ETL/ELT, APIs, event-driven architecture, and cloud data platforms.
• Proficiency with project management tools such as Jira, Asana, Monday.com, or Microsoft Project.
• Excellent communication and stakeholder management skills, with the ability to interface confidently with C-level executives.
• Strong analytical and problem-solving capabilities with a detail-oriented mindset.
• PMP, PRINCE2, CSM, or equivalent project management certification.

Preferred

• Hands-on experience with one or more of: Twilio Segment, Salesforce Data Cloud, Braze, Mixpanel, or Insider One, etc.
• Familiarity with segmentation, marketing use case development, and campaign orchestration.
• Familiarity with Generative AI & Automation capabilities (e.g., Claude, Open AI, and copilot tools) into project management process and everyday tasks.
• Experience working in a consultancy environment managing multiple concurrent client engagements.
• Knowledge of data privacy regulations (PDPA, GDPR) and their impact on MarTech implementations.
• Exposure to AI/ML-powered personalization and recommendation engine projects.
• Background in telecom, retail, financial services, or sport industries.

Why Join Us?

• Fast growth requires a special kind of grit. We’re searching for a special kind of spirit who can match our momentum and transform complex client challenges into seamless solution triumphs. If you’ve got the skills and the drive to lead where others hesitate, your next chapter starts at Omega Grit.