Project Manager

Position Summary

The Project Manager is responsible for the successful execution of signage projects from project award through final completion and closeout. This position serves as the primary point of coordination between customers, Sales, Design, Engineering, Production, Purchasing, Installation Partners, and internal Operations teams.

The Project Manager is responsible for managing project scope, schedule, budget, quality, communication, and customer expectations while ensuring projects are completed on time, within budget, and in accordance with company standards.

The successful candidate will be organized, proactive, detail-oriented, financially aware, and comfortable taking ownership of multiple projects in a fast-paced environment.

Key Responsibilities

Project Management

• Manage signage projects from kickoff through completion and final closeout.
• Develop and maintain project schedules, milestones, budgets, and deliverables.
• Establish clear project expectations, responsibilities, and timelines.
• Coordinate all phases of the project, including design, engineering, permitting, procurement, production, shipping, installation, punch list, and closeout.
• Monitor project progress and proactively identify potential schedule, budget, quality, or scope issues.
• Manage multiple projects simultaneously while maintaining appropriate attention to detail and customer communication.
• Maintain accurate project information and documentation within the company’s project management system.
• Ensure projects are completed in accordance with approved scope, specifications, schedules, and budgets.

Client & Stakeholder Management

• Serve as the primary day-to-day project contact for assigned customers.
• Establish and maintain strong professional relationships with customers throughout the project lifecycle.
• Establish accurate project forecasting, provide timely project updates and communicate schedule changes, challenges, and resolutions proactively.
• Lead project kickoff meetings, status meetings, and other project-related communications as appropriate.
• Manage customer expectations and address concerns professionally and promptly.
• Obtain and document required customer approvals.
• Escalate significant customer, schedule, financial, or contractual issues appropriately.

Cross-Functional Coordination

• Coordinate effectively with Sales, Design, Engineering, Production, Purchasing, Permitting, Installation, Accounting, and Operations.
• Ensure each department has the information required to successfully complete its portion of the project.
• Coordinate with vendors, subcontractors, installers, and other external partners.
• Monitor handoffs between departments to minimize delays, errors, and miscommunication.
• Maintain accountability for project action items and follow up until completion.

Signage Industry Responsibilities

• Develop and maintain a strong understanding of signage design, fabrication, materials, installation, electrical requirements, and permitting.
• Coordinate site surveys, field measurements, site conditions, and installation requirements.
• Review drawings, specifications, artwork, and other project documentation for completeness and accuracy.
• Coordinate permitting and ensure required documentation is obtained and tracked.
• Work with production and installation teams to resolve field and fabrication issues.
• Coordinate punch-list completion and final customer acceptance.

Financial & Commercial Management

• Manage project budgets and monitor project costs throughout the project lifecycle.
• Maintain awareness of project profitability and gross margin.
• Review project costs, purchase orders, subcontractor costs, and other financial commitments.
• Identify potential margin erosion and communicate concerns promptly.
• Manage change orders and ensure changes in scope are properly documented, priced, approved, and communicated before work proceeds whenever possible.
• Coordinate with Accounting to ensure projects are properly invoiced and supporting documentation is provided in a timely manner.
• Assist with collections by addressing project-related billing questions, documentation issues, or customer disputes.
• Maintain accurate financial and project records.

Quality & Risk Management

• Identify project risks early and develop appropriate mitigation plans.
• Ensure projects meet approved specifications and quality standards.
• Review project documentation for accuracy and completeness.
• Address project issues promptly and take ownership of resolution.
• Escalate issues that exceed the Project Manager’s authority or require leadership involvement.
• Participate in project post-mortems and lessons-learned reviews.
• Identify recurring issues and recommend process improvements.

Qualifications

Required

• 3+ years of project management, project coordination, construction, signage, manufacturing, or related experience.
• Demonstrated ability to manage multiple projects and competing priorities.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to independently manage project schedules, deadlines, and deliverables.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn and effectively use project management and business systems.
• Professional, customer-focused communication style.
• Ability to work effectively across multiple departments and with external partners.

Preferred

• Signage industry experience.
• Experience managing fabrication and installation projects.
• Experience with permitting and municipal requirements.
• Experience managing multi-location or national signage programs.
• Experience with project budgets, change orders, purchasing, and invoicing.
• Familiarity with construction drawings, architectural plans, specifications, or technical documentation.
• Experience working with project management/ERP software.

Core Competencies

• Ownership: Takes responsibility for projects and follows issues through to resolution.
• Organization: Maintains control of multiple projects, deadlines, documentation, and priorities.
• Communication: Communicates proactively and professionally with customers, vendors, and internal teams.
• Problem Solving: Anticipates problems and develops practical solutions.
• Financial Awareness: Understands the relationship between scope, cost, schedule, and project profitability.
• Accountability: Holds themselves and project partners accountable for commitments and deadlines.
• Customer Focus: Builds trust and maintains a high level of customer satisfaction.
• Attention to Detail: Identifies potential errors and risks before they affect the project.
• Adaptability: Performs effectively in a fast-paced environment with changing priorities.
• Leadership: Influences and coordinates others without relying solely on formal authority.
• Continuous Improvement: Looks for opportunities to improve project execution, communication, and profitability.

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote