Who We Are

We're Action Group. As a Project Manager here, you'd be joining a team built on honesty, integrity, discipline, customer satisfaction, and a family-like culture. If you want a place where people support each other and quality still matters, this is that kind of team

WE'RE HIRING: CLIENT SUCCESS & PROJECT COORDINATOR

ABOUT THE ROLE

The Action Group is looking for a highly organized, proactive, and detail-oriented Client Success & Project Coordinator to support our coaching and consulting team.

We work with business owners in the home service industry, including plumbing, HVAC, electrical, and other trades, helping them scale their businesses through stronger sales, leadership, marketing, and operational systems.

This person will be responsible for ensuring our clients receive everything promised during their coaching sessions, projects stay on track, and our coaches are fully prepared for every meeting.

We need someone who doesn't just take notes. We need someone who turns conversations into action and makes sure things get DONE.

KEY RESPONSIBILITIES

1. Coaching Call Coordination & Follow-Through

• Attend scheduled Zoom coaching meetings alongside our coaches and clients.
• Take detailed notes on discussions, coaching recommendations, commitments, and action items.
• Identify and document every deliverable promised to the client during the session.
• Assign tasks to the appropriate internal team members and establish deadlines.
• Follow up with coaches and internal teams to ensure all commitments are completed.
• Track client progress, challenges, and outstanding action items from previous coaching sessions.
• Ensure clients receive promised resources, documents, strategies, and follow-up materials on time.

2. Coaching Session Preparation

• Review notes and action items from the client's previous coaching sessions.
• Track what was previously coached on, including key challenges, recommendations, and areas of improvement.
• Put together an organized Pre-Coaching Session Package for the coach before each upcoming meeting.
• Include outstanding deliverables, previously discussed strategies, client progress, and recommended follow-up topics.
• Gather relevant client documents, reports, KPIs, and resources needed for the next meeting.
• Ensure the coach enters every session fully prepared and informed on the client's current status.

3. Project Management & Deliverables

• Manage multiple client projects simultaneously from start to finish.
• Maintain project timelines, task trackers, and deliverable schedules.
• Coordinate with coaches, consultants, and internal team members to keep projects moving forward.
• Ensure all deliverables are completed, reviewed, and delivered by their deadlines.
• Identify delays, communicate roadblocks, and proactively find solutions.
• Hold internal team members accountable for their assigned responsibilities.
• Maintain clear records of project progress and completion.

4. Client Communication & Account Management

• Serve as a consistent point of contact for assigned clients.
• Provide updates regarding deliverables, next steps, and outstanding items.
• Follow up with clients on action items assigned during coaching sessions.
• Ensure all client communication is timely, organized, and professional.
• Build strong relationships with clients through excellent communication and follow-through.
• Escalate client concerns or issues to leadership when necessary.

5. Systems, Organization & Reporting

• Maintain accurate client records, coaching notes, and deliverable trackers.
• Develop organized systems for tracking client progress across multiple coaching sessions.
• Provide coaches and leadership with visibility into project status and upcoming deadlines.
• Identify opportunities to improve the client coaching experience and internal workflows.
• Ensure nothing falls through the cracks between coaching sessions.

WHAT WE'RE LOOKING FOR

• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication.
• Ability to manage multiple clients, projects, and deadlines.
• Confidence communicating with business owners, coaches, and internal teams.
• Strong note-taking skills and the ability to turn conversations into actionable tasks.
• Experience with project management tools, CRMs, and Google Workspace.
• Ability to work independently and take initiative.
• A high level of accountability, urgency, and follow-through.
• Strong problem-solving and time-management skills.

Preferred Experience:

• Account management, project coordination, executive assistance, or client success.
• Business coaching, consulting, or professional services.
• Familiarity with the home service industry.
• Experience coordinating virtual meetings and managing client deliverables.

WHAT SUCCESS LOOKS LIKE

• Every coaching session is documented with clear action items and deliverables.
• Every promised client deliverable is tracked and completed on time.
• Coaches receive a complete briefing package before each session.
• No commitments from previous meetings are forgotten.
• Clients consistently receive timely follow-up and communication.
• Leadership has visibility into client progress, project status, and outstanding tasks.
• Coaching sessions build on previous conversations instead of repeating them.

WHO WILL THRIVE IN THIS ROLE?

You're the kind of person who loves organization, thrives on accountability, and takes pride in making things happen.

You don't wait for someone to remind you about a deadline. You're already three steps ahead.

You can listen to a business conversation, identify exactly what needs to happen next, and organize the right people to make it happen.

You're comfortable managing multiple moving pieces and aren't afraid to follow up until the job is finished.

Your job isn't just to keep things organized. Your job is to ensure our clients receive what we promised and our coaches are prepared to deliver exceptional value every single time.

HOW TO APPLY

Submit your resume and briefly explain your experience coordinating meetings, managing client deliverables, or overseeing multiple projects.

We are looking for someone who takes ownership, follows through, and brings structure to a fast-moving team.

What You'll Earn

You'll earn $16-$18 per hour for a full-time 40-hour schedule. On top of that, you'll have a clear path to grow through continued training and advancement or promotional opportunities.

Why Work With Us

This is for someone who wants more than a paycheck. You want a team that values honesty, integrity, discipline, and treating people right.

You'll also have health insurance after the probationary period, paid vacations, continued training, and real advancement opportunities.

This is not the place for someone who cuts corners, brings drama, or doesn't care about customer satisfaction. But if you want to be part of a family-like culture where your work matters, you'll fit right in.

Who We're Looking For

You'll do well here if you're dependable, organized, and take pride in doing things the right way. You care about people. You like standards. You want to keep improving.

• You want full-time work at 40 hours per week.
• You believe honesty and integrity aren't optional.
• You work well in a family-like team culture.
• You care about customer satisfaction and professionalism.
• You value training, growth, and advancement.
• You should not apply if you're looking for an easy coast job or a place where standards don't matter.

If that sounds like you, apply now. Good people are hard to find, and this team is worth joining.

Requirements

• Employment Type: Full-time
• Work Hours: 40 to 40 hours work
• Required Education: Associate's degree
• Required Experience: None(2) years