Project Manager

About Parade:

Parade is an independent, founder-led Event Concierge agency, specialising in an often-overlooked part of the event experience – the guest journey before and after a key brand moment.  

 

Parade delivers a highly personalised service to support the delivery of luxury events. We specialise in VIP guest management and logistics for UHNWIs, talent, press and influencers. Our dedicated team take care of all hospitality elements including hotels, meet & greet, transport, gifting, experiences, reservations, spa bookings, beauty and grooming, as well as providing a proactive onsite concierge service.

 

Parade exists to champion the importance of the seamless guest experience, and it is our mission to deliver guests to an event in the best possible frame of mind. Leveraging our unique access, we also create Bespoke Experience programmes to help companies and brands attract, engage and retain their clients.

 

Our Culture:

-  We treat our team, suppliers, clients and guests as valued guests and look after them, taking time to understand their needs.

-  We embody hospitality.

-  We do good work that we’re proud of for nice people, with nice people.

Overview:

The role of the Project Manager is to work closely with the Founders and Project Directors to deliver Parade’s client work, supporting across a range of event functions to ensure every project is delivered seamlessly, with exceptional quality. You’ll work on all elements of project planning and execution, from pitching to post-event reconciliation. On smaller projects, you will own the project from end-to-end, including managing day-to-day client relationships, supplier and freelance team management and budget ownership. On medium to larger projects, you will assist the Project Lead and take responsibility for specific areas of the project.

 

The Project Manager must have a strong understanding of our business, be flexible in their approach, be able to take on multiple tasks at once and be able to prioritise tasks and their workload. They will need to be able to take ownership of their tasks and ensure they are delivered on time. An eye for detail is as important as speed and efficiency, and we need someone that can cover all of this. Exceptional client service and an understanding of the demands and pace of luxury client servicing is essential. There will also be a requirement to support on other elements of the business as required (for example operations, marketing, admin). As a small company, we all chip in!

 

Key Areas of Responsibility

-  Pitching – working on client proposals including presentations, budgets and project plans

-  Project Finance – pulling together initial budgets, preparing cash flows and invoice management

-  Client management – day-to-day point of contact for clients on certain projects, ensuring proactive and positive communication flow at all times, managing project milestones and deadlines, and ensuring client satisfaction at all times

-  Project documentation including Project Plans, Templates, Guest Itineraries, Presentations and Briefing Notes.

-  Logistics – preparing logistics needs, working with our trusted suppliers to cross-check all information and ensuring event travel plans are in place

-  Bespoke Experiences – preparing ideas for new bespoke experiences, liaising with suppliers and the end-to-end management of bespoke experiences throughout projects

-  Health & Safety – responsibility for ensuring a risk assessment has been carried out for every live event & that supplier HSE documentation has been received 

-  Management of project team including freelancers, hosts & hostesses

-  Restaurant, bars and nightlife curation, booking & payments

-  Management of hair & make up

-  Preparation of gifting ideas, ordering & distribution plans

-  Management of all project information on our database, ensuring access for clients and suppliers and that all information is up to date, setting up of boards, assigning users & managing workflows

-  Post-event reconciliation including creation of credentials, client / team feedback forms, updating of website portfolio and archiving data.

-  Attending conferences, trade shows, events; researching trends; researching new business opportunities, etc

-  Building & maintaining key supplier relationships

-  Supporting the Founders and Operations Manager with central business functions as required, where projects allow.

 

Skills & Experience:

-  Experience delivering high-end projects within the luxury events sector – specifically guest management and logistics projects

-  Strong understanding of luxury service standards and guest experience management – concierge experience is an advantage

-  Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.

-  Excellent command of written and spoken English, to native or equivalent professional proficiency, with exceptional communication skills and attention to detail.

-  Fluency in French, both written and spoken, would be a significant advantage.

-  Proficiency with project management tools (e.g., Monday.com) is advantageous, as is Microsoft Office Suite.

Location & Details:

-  This role is based in London, with regular national and international travel required for work.

-  Remote work with at least one office day per week in London, as well as quarterly strategy days outside of London.

-  Soho Works membership will be provided.

-  Salary dependent on experience and to be discussed.