Project Manager

Project Manager

Department Project Management Office (PMO) / Delivery

Reports To Delivery Manager / Head of Delivery

Experience 3+ years in project management (services / consulting environment)

Location Remote (occasional travel for client or team offsites, if required)

Employment Type Full-time

Shift Aligned to client time zones — flexibility for European / North

American overlap where required

ABOUT THE ROLE

Our Project Managers set the standard for how delivery runs — they own the plan, run the

governance, protect the margin, and make sure the client sees measurable return on every rupee

they spend with us.

We are looking for a highly organised, proactive Project Manager who can independently run

4–5 concurrent client projects end to end. This is a hands-on delivery role: you will run the sprint

ceremonies, own the RAID log, chase the blocker, build the dashboard, and then present the

delivery story to a client stakeholder in the same day.

The person who succeeds here brings structure to ambiguity, communicates in facts rather than

adjectives, and escalates early with a proposed solution attached.

WHAT YOU'LL DO

1. Project Mobilisation & Onboarding

Take overall responsibility for planning, coordination, execution, and completion of new client

onboarding in line with the standard onboarding playbook — delivered within the agreed

timetable and budget.

Prepare and maintain the onboarding plan, project plan, milestone schedule, resource

plan, and RAID log (Risks, Assumptions, Issues, Dependencies).

Run project kick-off and mobilise extended teams, including internal squads, consultants, and

third-party vendor.

Define project scope, objectives, deliverables, and — where applicable — technical

specifications, involving all relevant stakeholders and confirming technical feasibility before

commitment.

Establish clear entry/exit criteria, acceptance criteria, and a RACI matrix (Responsible,

Accountable, Consulted, Informed) so ownership is unambiguous from day one.

2. Service Delivery & Day-to-Day Operations

Lead day-to-day delivery of contracted services across 4–5 accounts, ensuring quality,

productivity, and continuity across distributed teams.

Ensure every project is delivered on time, within scope, and within budget.

Coordinate internal resources and third-party vendors to ensure proper execution.

Manage the testing and acceptance regime — including phased and final acceptance — and

align milestone sign-offs to the agreed performance-based payment plan.

Manage ticket queues and support operations: incident and request management, triage,

prioritisation, SLA tracking, and closure.

Track project performance against short-term and long-term goals, and adjust constraints based

on financial and delivery analysis.

3. Daily & Weekly Milestone Targets

Break every project plan down into daily and weekly milestones with named owners, due

dates, and a clear definition of "done" — no task carried without a date against it.

Set and communicate daily delivery targets for each squad at stand-up; confirm at end of day

what moved, what slipped, and what is at risk for tomorrow.

Own weekly milestone achievement across all 4–5 projects: track planned vs. actual

completion, calculate slippage, and publish a weekly milestone scorecard to Delivery leadership.

Maintain a target of ≥90% weekly milestone adherence per project; any milestone missed

must carry a documented reason, recovery plan, and revised date within 24 hours.

Run a short daily blocker review — anything blocking a daily target for more than one working

day is escalated the same day, not held to the weekly review.

Reconcile daily task closure and weekly milestone burn against sprint burndown so the sprint,

the plan, and the client commitment never drift apart.

Chase timesheet and effort logging daily so weekly effort-vs-plan variance is accurate before it

reaches Finance or the client.

Publish a weekly delivery summary every Friday per account: milestones achieved,

milestones missed with cause, upcoming week's targets, open risks, and open blockers.

Convert weekly misses into corrective action in the next planning cycle — repeated slippage on

the same workstream is treated as a structural problem, not a scheduling one.

4. Agile & Scrum Execution

Run all Scrum ceremonies: sprint planning, daily stand-ups, sprint reviews, retrospectives, and

backlog refinement.

Own and groom the product/project backlog alongside the Product Owner and client

stakeholders.

Break epics into user stories with clear acceptance criteria; ensure stories are estimated and

sprint-ready before planning.

Track and act on velocity, burndown/burnup, cycle time, throughput, and defect trends

— forecast from data, not optimism.

Apply the right framework per engagement: Scrum, Kanban, Scrumban, Waterfall, or a hybrid

model, as the contract and client maturity demand.

Continuously improve workflow efficiency; ensure retrospective actions are actually

implemented, not just recorded.

5. Tooling, Dashboards & Reporting

Configure and administer Azure DevOps and Jira — boards, workflows, custom fields, epics/

features/stories, sprints, iterations, and release plans.

Build and maintain dashboards for sprint progress, delivery health, defect trends, SLA

adherence, resource utilisation, and risk exposure — for both team-level and executive

audiences.

Produce weekly status reports (WSR), MIS reports for senior management to support

strategic decisions, governance decks, and monthly delivery reviews.

Create and maintain comprehensive project documentation, communication plans, and a live

decision/action log.

Working knowledge expected across: Confluence, ServiceNow, MS Project, MS Visio, Excel

(advanced formulas, pivot tables, dashboards), PowerPoint, and BI/reporting tools such

as Power BI.

Stay current on new Excel, PowerPoint, and AI-assisted productivity tooling to keep reporting

sharp and effort low.

6. Governance, Reporting & Stakeholder Management

Operate the engagement governance model: chair operational performance meetings, support

periodic governance committee reviews, and contribute to annual strategic reviews.

Prepare meeting agendas, presentations, and minutes within agreed timelines.

Manage escalations through defined governance tiers — with a documented owner, action,

and target date for every open item.

Act as the primary day-to-day point of contact for client stakeholders on assigned accounts.

Present oral and written reports covering plans, problems, and resolutions to the appropriate

level of management.

Manage expectations proactively: flag anything that may affect timely completion the moment it

is known, never at the review.

7. Risk, Change & Blocker Management

Proactively identify, document, and communicate risks, and propose mitigation approaches

before they become issues.

Identify roadblocks early — scope creep, technical dependencies, resource constraints, third party

delays — and drive them to resolution.

Run a disciplined blocker/impediment process: log it, assign it, escalate it, close it within

agreed timelines.

Manage all changes to scope, schedule, and cost through a formal change-control process —

impact assessment, client approval, re-baselining.

Convert genuine scope expansion into commercial opportunity rather than absorbing it silently.

8. Commercial & Resource Management

Manage project budget and resource allocation; monitor costs and track expenses to protect

delivery margin.

Support Work Orders, SOWs, and Change Requests — including scope, volumes, charges,

and applicable service levels.

Communicate resource requirements and availability ahead of need, not at the point of crisis.

Track and follow up on client invoices and receivables in coordination with Finance.

Ensure sufficient, competent staffing and team continuity across extended teams and

consultants.

9. Quality, Security & Compliance

Ensure final deliverables meet both the agreed brief and the technical requirements.

Ensure delivery complies with contractual security requirements, data processing obligations,

supplier code of conduct, and applicable legal and regulatory requirements.

Maintain audit-ready project documentation at all times.

10. People & Continuous Improvement

Mentor team members on Agile practice, delivery hygiene, and stakeholder communication.

Support team building, resourcing, and retention within a distributed working model.

Continuously identify ways to improve quality, efficiency, and competitiveness of delivery in line

with engagement improvement commitments.

EXPERTISE YOU'LL BRING

Must-Have

3+ years of project management experience, ideally in an IT services, consulting, digital

agency, or managed-services environment.

Demonstrated ability to manage 4–5 concurrent projects without letting delivery quality slip

on any of them.

Hands-on proficiency with Azure DevOps and Jira — configuration and reporting, not just

usage.

Strong practical command of Agile and Scrum, backlog management, sprint execution, and

ceremony facilitation.

Working knowledge of RACI, RAID logs, change control, and structured escalation/

blocker mechanisms.

Proven discipline in setting and tracking daily and weekly milestone targets, with visible

planned-vs-actual reporting.

Familiarity with ticketing systems and incident/request management (ServiceNow or

equivalent) and time/resource management tooling.

Strong MS Office skills — Excel (formulas, pivot tables, dashboards) and PowerPoint at a client presentable

standard.

Excellent written and spoken English; structured, data-driven communication.

Strong attention to detail, organizational discipline, and the ability to prioritise across competing

deadlines.

Bachelor's degree in Computer Science, Engineering, IT, Project Management, Business, or a

related discipline (Master's/MBA desirable).

Proven self-management in a remote setting — reliable connectivity, a professional working

environment, and strong async communication habits.

Certification (at least one required)

Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I / II)

PMP, CAPM, PMI-ACP, or PRINCE2 / PRINCE2 Agile

SAFe Agilist / SAFe Scrum Master

ITIL Foundation (advantage for support and managed-services engagements)

Microsoft Certified: Azure DevOps Engineer (advantage)

Good-to-Have

Exposure to SLA/KPI-based engagements and commercial constructs (SOWs, Work Orders,

Change Requests).

Experience with onshore–offshore or distributed delivery models serving European or North

American clients.

Basic understanding of databases/queries, SDLC, UI/UX principles, CMS platforms, and QA/

production environments.

Familiarity with creative delivery workflows (design, content, video) where engagements are

agency-adjacent.

Exposure to regulated environments (BFSI, healthcare, public sector) or government/publicsector

project delivery.

Commercial acumen: budgeting, forecasting, margin management, and contract awareness.

QUALITIES & CHARACTERISTICS

Ownership: a strong sense of personal responsibility for your own and the team's work — you

proactively step in to ensure quality delivery within timeframes, whatever the situation.

Composure: able to lead cross-functional teams and stay calm under tight deadlines and client

pressure.

Negotiation: comfortable holding a position with a client while keeping the relationship intact.

Curiosity: eager to learn new tools, frameworks, and techniques in project management and

delivery.

Judgement: knows what to escalate, what to absorb, and what to decide alone.

KEY SUCCESS FACTORS IN THIS ROLE

Managing multiple projects and priorities across regions and time zones simultaneously.

Balancing global delivery standards with individual client expectations.

Maintaining accuracy and predictability of forecasts while running at high volume.

Building trust with clients you will rarely, if ever, meet in person.

SUCCESS INDICATORS — FIRST 6 MONTHS

All assigned projects delivered within agreed schedule, effort, and margin variance thresholds.

≥90% weekly milestone adherence sustained across all assigned projects, with every miss

carrying a documented cause and recovery plan.

Daily targets and weekly scorecards published consistently without prompting from leadership.

Live, accurate dashboards available to leadership and clients without manual chasing.

Zero surprises — risks and blockers surfaced before they become escalations.

Measurable improvement in sprint predictability and velocity stability.

Clean, audit-ready documentation and a fully current RAID log across every account.

WHAT WE OFFER

100% remote working with a distributed, delivery-focused team.

Exposure to diverse clients, domains, and technology stacks — broader in a year than most

product roles give in three.

Certification sponsorship and structured learning support.

Real ownership from day one — you run your accounts, not someone else's checklist.