Project Manager

Who you are

• Experience managing complex, multi-stakeholder projects with external customers, ideally enterprise software implementations
• A track record of delivering projects with many dependencies across teams you don't manage
• Comfort working inside formal governance processes such as change advisory boards, security reviews and staged environments
• Clear, concise written and verbal communication, including status reporting to senior executives
• Strong judgment on when to escalate, what to trade off, and how to reset expectations honestly
• Technical fluency and comfort working closely with engineering teams
• Experience with health system or hospital implementations
• Familiarity with EHR integrations (especially Epic) or telephony and contact center systems
• PMP or similar project management certification
• Startup or high-growth company experience

What the job involves

• Own end-to-end project plans for health system implementations, sequencing governance gates (security review, change control, environment migrations, formal testing) alongside the build
• Coordinate work across Agent PMs, Agent Engineers, FDEs, product and engineering teams, and client-side IT, clinical and operations stakeholders
• Participate in and support client governance cadences, including weekly project meetings, working sessions and steering committees
• Run internal syncs off the project plan and own the weekly executive update
• Identify risks and dependencies early, escalate with clear options, and keep timelines realistic
• Drive strategic Health Systems projects with the strategic projects lead, turning ambiguous goals into scoped plans with owners and dates
• Build repeatable templates and processes (project plans, stakeholder maps, status reports) so each health system launch is faster than the last