Project Manager

Location: British Columbia, Vancouver

Number of headcount: 1

Job Description: Project Manager – Professional Services

About the Role

We are looking for an experienced Project Manager to join our Professional Services team. In this role, you will own the end-to-end delivery of customer implementations and integration projects, ensuring they are delivered on time, within scope, and to a high standard of quality. You'll act as the primary point of coordination between customers, internal engineering, support, and CS teams — keeping projects moving and stakeholders aligned.

Key Responsibilities

• Own project planning, scheduling, and execution for customer implementations, integrations, and custom deployments.
• Serve as the main point of contact for customers during active projects, managing expectations and communicating progress clearly.
• Coordinate cross-functionally with Engineering, Support, Customer Success, and Product teams to remove blockers and keep delivery on track.
• Define project scope, timelines, milestones, and deliverables in collaboration with customers and internal stakeholders.
• Identify risks early, proactively flag delays or scope changes, and drive resolution.
• Maintain accurate project documentation, status reports, and timelines using project management tools.
• Facilitate kickoff calls, status updates, and post-implementation reviews.
• Manage multiple concurrent projects across different customers and priorities.
• Contribute to improving internal PS processes, templates, and playbooks based on project learnings.
• Escalate technical or relationship risks to leadership when needed, with clear context and recommended next steps.

Requirements

• 3–6 years of experience in project management, ideally within a Professional Services, SaaS, or technical implementation environment.
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches).
• Experience managing technical projects involving APIs, SDKs, or integrations is a strong plus.
• Excellent communication skills — comfortable leading calls with both technical and non-technical stakeholders, including customer leadership.
• Strong organizational skills with the ability to manage multiple projects simultaneously without losing detail.
• Ability to navigate ambiguity, manage competing priorities, and keep stakeholders calm and informed during complex or delayed projects.
• Experience with PM tools such as Jira, Asana, or similar.
• PMP, CSM, or equivalent certification is a plus but not required.
• Bachelor's degree in a relevant field, or equivalent practical experience.

Nice to Have

• Prior experience in a customer-facing role (CSM, Support, Solutions Engineering).
• Familiarity with martech, analytics, or data platforms.
• Experience working with cross-timezone, distributed teams.

What Success Looks Like

• Projects consistently delivered on time and within scope.
• Customers feel informed and confident throughout the implementation process, even when issues arise.
• Internal teams have clear visibility into project status and blockers are resolved quickly.
• Strong collaboration across Engineering, Support, and CS with minimal friction.