Project Manager (Deployments and Delivery)

The role primarily supports customers in North America and requires candidates to be comfortable working aligned with Eastern Time (ET) business hours, which will generally involve an evening/night shift in India. Flexibility is required during deployment, cutover and go-live periods.

Role Overview

We are looking for an experienced Project Manager to take complete ownership of customer deployments from the point of signed order through implementation, go-live, stabilization and final billing.

The role will manage a portfolio of projects, with the majority being North America-based deployments, and will act as the primary point of contact for clients, internal teams, technical teams, installation partners and other stakeholders.

The ideal candidate should be highly organized, hands-on and comfortable managing multiple projects simultaneously. They should have strong follow-through, excellent communication skills and the ability to proactively identify risks, manage escalations and ensure projects are delivered within committed timelines.

Key Responsibilities

• Manage the end-to-end delivery of multiple customer projects.
• Maintain project trackers covering timelines, milestones, risks, blockers and go-live dates.
• Coordinate with engineering, integration, menu configuration, hardware, logistics, support and field installation teams.
• Act as the primary delivery contact for client-side project managers, IT, operations and other stakeholders.
• Manage client dependencies including network readiness, site readiness, POS access, menu data, credentials and training schedules.
• Develop deployment plans covering hardware ordering, shipment, staging, configuration, installation, integration testing, UAT, training and go-live.
• Coordinate installation partners and field technicians across multiple locations.
• Conduct go-live readiness reviews and manage hypercare/stabilization after deployment.
• Track commercial milestones, purchase orders, invoicing and project-linked receivables.
• Maintain risk and issue logs and proactively manage scope changes and escalations.
• Drive standardization of project templates, checklists and deployment processes.

Candidate Profile

The candidate should have:

• 5+ years of Project Management experience
• At least 3 years of experience managing technology deployments involving both hardware and software
• Strong experience in multi-site rollouts / enterprise deployments
• Experience managing external clients, vendors, installation partners and distributed internal teams
• Strong stakeholder and client management skills
• Excellent written and verbal communication skills in American English
• Strong project tracking, reporting and spreadsheet skills
• Ability to manage multiple projects and prioritize based on deployment timelines and risks

Preferred Background

Candidates with experience in the following sectors/products would be highly relevant:

POS | Point of Sale | Kiosk | Restaurant Technology | Retail Technology | Payments | Digital Ordering | SaaS + Hardware | IT Deployment | System Integration

Exposure to platforms such as Oracle Simphony, enterprise POS systems, hardware logistics, field installation, reseller/channel partner management or CRM systems such as Zoho would be an advantage.

PMP, PRINCE2, Agile or Scrum certification would be an added benefit.