Project Manager (Digital)

ABOUT THE ROLE

Jumo Health is a patient experience organization that utilizes behavioral insights, health literacy and creativity to allow patient's the clarity and confidence to make informed health choices.

The Project Manager (Digital) independently manages medium‑sized or moderately complex client projects from initiation through completion, with a focus on websites and digital tools. This role requires strong client‑facing skills, advanced planning capabilities, and the ability to drive cross‑functional alignment. It emphasizes predictable delivery, proactive risk management, and full ownership of project financial performance.

KEY RESPONSIBILITIES

Project Leadership & Delivery

• Lead end‑to‑end delivery of medium‑complexity client projects with a focus on websites and digital products
• Manage each phase of the website development lifecycle: discovery, information architecture, UX and design, content integration, development, QA/UAT, launch, and ongoing maintenance
• Drive alignment and coordination across multiple internal teams

Technical Planning & Governance

• Translate client and study objectives into clear functional requirements
• Partner with developers on system architecture, configuration, hosting, third-party integrations, and data flows, and communicate technical decisions clearly to clients
• Develop and manage project schedules, budgets, and resource plans
• Develop and manage project schedules, budgets, and resource plans, and maintain audit-ready documentation with full traceability of requirements, approvals, technical changes, and financials

Client Engagement & Communication

• Build and maintain strong, trust‑based relationships with client stakeholders
• Oversee the development and communication of detailed project status reports and dashboards
• Identify scope expansion opportunities based on evolving client needs

Risk, Issue & Dependency Management

• Proactively identify and mitigate risks across technical, regulatory, and operational areas, such as security reviews, integration issues, late content approvals, and country-level regulatory delays
• Manage change control for live sites, including updates driven by protocol amendments, site additions, and study close-out
• Coordinate dependencies with internal teams and external partners, including hosting providers and technology vendors

Financial Management & Continuous Improvement

• Own project financial performance, including development, hosting, maintenance, and fulfillment costs, budget vs. actuals, forecasting, margin protection, and scope management
• Drive accurate forecasting of hours, costs, and remaining work
• Mentor junior PMs and contribute to digital delivery best practices, templates, and processes

CANDIDATE EXPERIENCE AND REQUIREMENTS

• Several years of project management experience with direct client ownership, including managing website or digital product builds, ideally in healthcare, pharmaceutical, or clinical research settings
• Hands-on knowledge of the website development lifecycle and the ability to understand and communicate about hosting, integrations, and data flows
• Experience managing multi-region, multilingual websites and the localization workflows that support them
• Working knowledge of web accessibility (WCAG), data privacy regulations (e.g., GDPR, HIPAA), and security review processes
• Proficiency in project management methodologies such as Agile, Waterfall, or hybrid approaches
• Strong analytical, problem‑solving, and decision‑making skills
• Ability to lead cross‑functional teams and facilitate complex client discussions
• Skill in negotiation, prioritization, and conflict resolution
• Fluency in English with strong client‑facing communication skills
• Experience managing budgets, timelines, and multi‑team dependencies

ABOUT JUMO HEALTH

Jumo Health ( www.jumohealth.com ) is a Patient Experience Organization purpose-built to address the emotional, cognitive, and social barriers patients face when choosing whether to participate in clinical trials. We combine behavioral science, health literacy, and real-world storytelling to create an engagement system that reduces friction, eliminates fear, and builds trust, especially for complex studies with high decision investments. From first impression to last follow-up, we empower patients with the clarity, confidence, and support needed to enroll and stay actively engaged. Spanning 24 therapeutic areas and 180 conditions in 90 languages, our human-centered educational solutions are the choice of 17 of the world’s top 25 life sciences companies to empower patients to take charge of their health, remove barriers to clinical trial participation, and ultimately contribute to better outcomes.

TO THE APPLICANT

Jumo Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.