Project Manager - eCommerce & Supply Chain Operations

About the role

Native-level Thai and professional working English. Day-to-day work — client meetings, workshops, and documentation — is conducted primarily in Thai. Legally authorized to work in Thailand.

This role runs the operations of a new consumer beverage venture: how product moves into the warehouse, how stock is controlled, how orders are shipped, and how the brand sells online. You will be the single point of coordination across commercial, warehouse, fulfillment, and technology teams - ours, the client's, and our partners' - with frequent contact with senior and C-level executives.

Key responsibilities

• Own day-to-day operations of the brand's online channels - marketplaces, social commerce, and direct-to-consumer - including listings, pricing, promotions, and the campaign calendar.
• Ensure every campaign is backed by real stock and realistic lead times, and coordinate it with marketing and customer service as one plan.
• Track sales by channel and SKU, and turn the numbers into weekly decisions on assortment, pricing, and promotion.
• Own the demand forecast and replenishment plan across production, warehouse, and sales channels.
• Own the inbound flow: production handoff, goods receipt, quantity and quality verification, and put-away.
• Keep stock accurate and healthy - cycle counts, system-to-physical reconciliation, batch and expiry control, safety stock, and days of cover - and escalate stock-out or overstock risk early.
• Own the outbound flow end to end: order release, pick, pack, handover, tracking, delivery, and returns - managing SLA, delivery success rate, cost per order, and peak capacity with warehouse and delivery partners.
• Act as the single point of coordination between the client's business team, external partners, and our internal delivery team.
• Run the operating rhythm: weekly operations reviews, clear escalation paths, and decisions that are recorded and followed through.
• Map the end-to-end operational flow, document it as SOPs, and work with our technology team to systemize the manual, error-prone steps and the reporting the venture runs on.

About you

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or related fields.
• 3 years of experience in project management, eCommerce operations, or supply chain and logistics operations.
• Hands-on experience running an eCommerce channel or business - marketplace and/or direct-to-consumer - covering listings, promotions, and the full order-to-delivery flow.
• Working knowledge of warehouse and inventory operations: goods receipt, put-away, picking, packing, stock counts, and returns.
• Comfortable with operational numbers - days of cover, fill rate, SLA, cost per order - and able to build the model in Excel or Google Sheets yourself.
• Proven ability to coordinate across commercial, operational, and technical teams that do not report to you.
• Fluent in Thai and English.
• Strong written and verbal communication skills.